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We have cruised with Celebrity on five previous occasions and have enjoyed every one, however this particular cruise experience was very dissapointing. The Cruise itinerary and ports visited were good but the on board experience was very disappointing. The biggest problem was food quality and choice. The ocean view cafe and the main restaurant was absolutely appalling. The constant sales push to dine in one of the specialty restaurants was way over the top and became extremely annoying. It seems the constant pushing of the specialty restaurants coincided with the drop in food quality in the free/included restaurants. The gym staff were extremely arrogant and unhelpful. The senior staff and officers were generally invisible but if you did run across them they where arrogant and very aloof. The only redeeming Feature was the junior staff. The wait staff in general were very good, the standouts were the cafe al bacio, ensemble lounge, Sushi on five and the international bar, the best of all was our stateroom attendant in fact he was the best attendant that we have had so far. I have complained to Celebrity but as you would expect there has been no response. The experience was so bad we will not use Celebrity again!

Good itinerary and ports visited, appalling food onboard

Celebrity Eclipse Cruise Review by Gregg048

5 people found this helpful
Trip Details
  • Sail Date: May 2019
  • Destination: Alaska
  • Cabin Type: Deluxe Veranda
We have cruised with Celebrity on five previous occasions and have enjoyed every one, however this particular cruise experience was very dissapointing.

The Cruise itinerary and ports visited were good but the on board experience was very disappointing.

The biggest problem was food quality and choice. The ocean view cafe and the main restaurant was absolutely appalling. The constant sales push to dine in one of the specialty restaurants was way over the top and became extremely annoying. It seems the constant pushing of the specialty restaurants coincided with the drop in food quality in the free/included restaurants.

The gym staff were extremely arrogant and unhelpful. The senior staff and officers were generally invisible but if you did run across them they where arrogant and very aloof.

The only redeeming Feature was the junior staff. The wait staff in general were very good, the standouts were the cafe al bacio, ensemble lounge, Sushi on five and the international bar, the best of all was our stateroom attendant in fact he was the best attendant that we have had so far.

I have complained to Celebrity but as you would expect there has been no response.

The experience was so bad we will not use Celebrity again!
Gregg048’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
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Cabin Review

Deluxe Veranda
Cabin 1A 7311
Cabin well maintained and very well cleaned and serviced by the stateroom attendant
Panorama Deck Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews