This was our first cruise with Norwegian. We've sailed with other cruise lines that we have enjoyed very much and were excited to try Norwegian. Although we had a wonderful time despite many issues, I'm not a fan of the Breakaway.
I want to start by saying the the Breakaway has an outstanding staff who were, for the most part, friendly and helpful. They made our cruise great. Our issues are not with the staff, but with the ship and cruise line in general.
Embarkation was disorganized as was many of the events. Most of the popular events are held in the atrium, which is far too small to host such a large crowd. The atrium is positioned directly across from guest services, which makes it very difficult to speak to guest services over the din in the crowd and event.
Bed was comfortable and view was amazing. Clean, comfortable, and well appointed. Only complaint was the toilet not flushing properly, but per the staff, none of them were during our entire cruise.