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Horrible disorganization from the beginning to embarkation to disembarkation. Highlights of Extreme Dissatisfaction: 2 banks of elevators for 4000 people Guest services rarely answered phones Guest service desk staff unfriendly and were doing a favor to wait on you Small rooms Long periods of wait between courses in dining rooms Poor organization to disembark ship for excursions Buffet food fair...some food appeared to be sitting out for a while Public bathrooms out of soap and paper towels at times Narrow hallways Guests sleeping on couches or propping feet on chairs with no socks or shoes on Phone Customer service pre-cruise not nice and makes you feel you are being “nickeled and dimed to death” Norwegian Cruise Line website very difficult to negotiate Kudos to: Room Steward excellent Bar service and food service staff very helpful, courteous and very good Entertainment very good Jersey Boys, Dance Contest, Beatles Like Band = great Observation Lounge views Most staff ( not Guest Services) were very helpful

Never Again Norwegian

Norwegian Bliss Cruise Review by Nclnever

4 people found this helpful
Trip Details
  • Sail Date: May 2019
  • Destination: Alaska
  • Cabin Type: Balcony Stateroom
Horrible disorganization from the beginning to embarkation to disembarkation.

Highlights of Extreme Dissatisfaction:

2 banks of elevators for 4000 people

Guest services rarely answered phones

Guest service desk staff unfriendly and were doing a favor to wait on you

Small rooms

Long periods of wait between courses in dining rooms

Poor organization to disembark ship for excursions

Buffet food fair...some food appeared to be sitting out for a while

Public bathrooms out of soap and paper towels at times

Narrow hallways

Guests sleeping on couches or propping feet on chairs with no socks or shoes on

Phone Customer service pre-cruise not nice and makes you feel you are being “nickeled and dimed to death”

Norwegian Cruise Line website very difficult to negotiate

Kudos to:

Room Steward excellent

Bar service and food service staff very helpful, courteous and very good

Entertainment very good

Jersey Boys, Dance Contest, Beatles Like Band = great

Observation Lounge views

Most staff ( not Guest Services) were very helpful
Nclnever’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
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Cabin Review

Balcony Stateroom
Cabin BF
Small room
Deck 10 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews