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Was really looking forward to our Celebrity Equinox cruise for months. We booked Concierge Class based on all the "perks" that were offered. First one priority check in, did not exist. We checked in with everyone else as there was no other option. When Suite class, Captains Club and Concierge Class were called for priority boarding every passenger boarded at the same time regardless of class. Never saw the following which was included in the Concierge Class price, no sparkling wine to be found, no priority luggage delivery (our luggage was received 5 hours after we boarded), our veranda had the same seating as every other veranda so not sure what was meant by lounge seating. Afternoon "delights" were unappetizing. Our stateroom attendant was no where to be found and we twice had to locate help to procure toilet paper that was never replaced. Beds were very comfortable but there was an awful smell coming from the headboard requiring us to constantly Lysol to alleviate the nauseating odor. Lastly, no priority tender service which was ok as it didn't take long to disembark at the port. The MDR food was not good, we had an 8:30 seating and thought maybe we got the leftovers from the 6:00 dinner. Only went there twice and ate at the Oceanview Buffet for dinner the other nights. Unless you want to pay even more money for a specialty restaurant the buffet was the only other choice, with no variety, mediocre food at best but not acceptable on a cruise that you're paying thousands for. Overall staff was unfriendly and it was as if we were bothering them to even ask for a bottle of water. We loved our shore excursions but trying to figure out where we were supposed to go was daunting as everything seemed very unorganized. There were two people at one table directing every shore excursion guest on where to go, we almost missed our excursion after waiting in that line for 30 minutes. Entertainment was average at best with limited production value. There was a lot of talent but the shows left a lot to be desired. I do not understand all the good reviews for this cruise but maybe we were just unlucky or others have not been fortunate enough to have experienced the stellar service that NCL and Royal Caribbean have to offer. Concierge did offer us a $200/per person credit for a future cruise, which is the same as giving us nothing because we will never travel on Celebrity again.

Never Celebrity again

Celebrity Equinox Cruise Review by jdf66epi

9 people found this helpful
Trip Details
Was really looking forward to our Celebrity Equinox cruise for months. We booked Concierge Class based on all the "perks" that were offered. First one priority check in, did not exist. We checked in with everyone else as there was no other option. When Suite class, Captains Club and Concierge Class were called for priority boarding every passenger boarded at the same time regardless of class. Never saw the following which was included in the Concierge Class price, no sparkling wine to be found, no priority luggage delivery (our luggage was received 5 hours after we boarded), our veranda had the same seating as every other veranda so not sure what was meant by lounge seating. Afternoon "delights" were unappetizing. Our stateroom attendant was no where to be found and we twice had to locate help to procure toilet paper that was never replaced. Beds were very comfortable but there was an awful smell coming from the headboard requiring us to constantly Lysol to alleviate the nauseating odor. Lastly, no priority tender service which was ok as it didn't take long to disembark at the port. The MDR food was not good, we had an 8:30 seating and thought maybe we got the leftovers from the 6:00 dinner. Only went there twice and ate at the Oceanview Buffet for dinner the other nights. Unless you want to pay even more money for a specialty restaurant the buffet was the only other choice, with no variety, mediocre food at best but not acceptable on a cruise that you're paying thousands for. Overall staff was unfriendly and it was as if we were bothering them to even ask for a bottle of water. We loved our shore excursions but trying to figure out where we were supposed to go was daunting as everything seemed very unorganized. There were two people at one table directing every shore excursion guest on where to go, we almost missed our excursion after waiting in that line for 30 minutes. Entertainment was average at best with limited production value. There was a lot of talent but the shows left a lot to be desired. I do not understand all the good reviews for this cruise but maybe we were just unlucky or others have not been fortunate enough to have experienced the stellar service that NCL and Royal Caribbean have to offer. Concierge did offer us a $200/per person credit for a future cruise, which is the same as giving us nothing because we will never travel on Celebrity again.
jdf66epi’s Full Rating Summary
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Cabin Review

Concierge Class
Cabin C3 1015
Overall cabins were nicely appointed but as stated before the attendant was unaccommodating and failed to provide our cabin with some basic needs. And the smell coming from the bed was less than appealing. The phone did not work and we were unable to call for room service, when we went to the concierge desk about this we were told to go use the house phones at the elevators at which we thought then we may as well just eat at the buffet, yet again.
Sky Deck Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews