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We had sailed last year on Britannia as a couple. We loved the ship, service and food so chose this half term cruise to take our granddaughter who is 10 years old with us, so this was her first cruise and she was super excited. For those of us that were on the cruise I think the start was pretty horrendous for the majority of people. Firstly P&O sent a text message asking for a 5 hour delay to check in as Britannia had experienced problems, not great start but stuff happens. But for us this resulted in a check in time of 8.30pm, 1st disappointment for the three of us. An email followed with £20 compensation per person. We arrived at the port at 7.45pm to complete chaos. Queues and Queues of cars. We sat patiently for an hour before being told to join another queue which led to another queue and another queue. People were becoming very stressed and tempers were fraying. I said to my husband it was pointless all three of us sitting in the car as we were all tired and hungry. So we deserted him at about 9pm. He finally got on the Britannia just gone 10pm. I’m not sure whether the chaos was caused by P&O or CPS parking but it really was awful. Muster was called at 10.30pm. We were exhausted. Babies were crying, people were moaning. Luckily our granddaughter seemed to take it in her stride. Cabin (C733) was good but a bit tight as she had a sofa bed so when this was out there was very little room. Balcony was great size compared to say the Aurora or Ventura. Steward Ritish was always smiley even in the face of a ten year old’s Mess every morning. Cabin was cleaned to a high standard on a daily basis. So we tipped at the end of the week. We purchased the soft drinks package for our granddaughter at £7.99 per day. She loved ordering her own drinks and signing for them. P&O’s alcohol drinks package at £40 per person per day I thought was totally ridiculous unless you were someone who did no trips and sat at the bar all day everyday. We knew we would not consume £80 worth of alcohol each day so didn’t buy this. They really need to review this. We had first sitting in the Oriental Restuarant. On average the food was very good, but a bit hit and miss, tender steak one evening, grisly steak another evening. The Waiters work extremely hard and it is appreciated. Our waiter let his stress show quite a lot which made us feel uncomfortable and rushed. We went to the Beach House one evening and enjoyed watching our granddaughter cook her own steak on the lava rock, she is still talking about it!! An evening meal in the buffet was not that good and disappointing whereas their lunch time food we thought was far superior. Although our granddaughter loved eating chips at 11 at night, real treat! We found the pool food to be really good, especially the pizzas. We were very lucky with the weather so it was a bit of a shame one of the main pools was out of action for two days. On a ship full to capacity with families this did have an impact on the swimming fun. However, we splashed about with our granddaughter and sunbathed. Staff work so hard and we found the ship to be very clean. Bar staff were excellent. Everyone was always so helpful and caring. I think the shops on the ship are okay, nothing great. We found the P&O trips to be good, husband did the 9 hour landing beaches trip and said it was excellent. We did an afternoon trip to three villages and shopping but as it was Sunday most of the shops were closed. Our last trip on Guernsey we thought was brilliant. Vintage coach, little chapel and cream tea, all three of us loved it. P&O’s management of the tender was organised chaos resulting in them giving financial credit towards a future cruise. We just enjoyed the whole experience. We found the entertainment average, have experienced far better on previous cruises although our granddaughter did enjoy the juggler. The Bay Of Biscay was calm, the sun shone, and all in all it was a good cruise experience. Our granddaughter loved everything about it and wanted to stay on board for another week!!!

Rough Start Smooth Sailing

Britannia Cruise Review by bellascarsella

2 people found this helpful
Trip Details
  • Sail Date: May 2019
  • Destination: Europe
We had sailed last year on Britannia as a couple. We loved the ship, service and food so chose this half term cruise to take our granddaughter who is 10 years old with us, so this was her first cruise and she was super excited.

For those of us that were on the cruise I think the start was pretty horrendous for the majority of people.

Firstly P&O sent a text message asking for a 5 hour delay to check in as Britannia had experienced problems, not great start but stuff happens. But for us this resulted in a check in time of 8.30pm, 1st disappointment for the three of us. An email followed with £20 compensation per person.

We arrived at the port at 7.45pm to complete chaos. Queues and Queues of cars. We sat patiently for an hour before being told to join another queue which led to another queue and another queue. People were becoming very stressed and tempers were fraying.

I said to my husband it was pointless all three of us sitting in the car as we were all tired and hungry. So we deserted him at about 9pm. He finally got on the Britannia just gone 10pm. I’m not sure whether the chaos was caused by P&O or CPS parking but it really was awful.

Muster was called at 10.30pm. We were exhausted. Babies were crying, people were moaning. Luckily our granddaughter seemed to take it in her stride.

Cabin (C733) was good but a bit tight as she had a sofa bed so when this was out there was very little room. Balcony was great size compared to say the Aurora or Ventura. Steward Ritish was always smiley even in the face of a ten year old’s Mess every morning. Cabin was cleaned to a high standard on a daily basis. So we tipped at the end of the week.

We purchased the soft drinks package for our granddaughter at £7.99 per day. She loved ordering her own drinks and signing for them. P&O’s alcohol drinks package at £40 per person per day I thought was totally ridiculous unless you were someone who did no trips and sat at the bar all day everyday. We knew we would not consume £80 worth of alcohol each day so didn’t buy this. They really need to review this.

We had first sitting in the Oriental Restuarant. On average the food was very good, but a bit hit and miss, tender steak one evening, grisly steak another evening. The Waiters work extremely hard and it is appreciated. Our waiter let his stress show quite a lot which made us feel uncomfortable and rushed.

We went to the Beach House one evening and enjoyed watching our granddaughter cook her own steak on the lava rock, she is still talking about it!! An evening meal in the buffet was not that good and disappointing whereas their lunch time food we thought was far superior. Although our granddaughter loved eating chips at 11 at night, real treat! We found the pool food to be really good, especially the pizzas.

We were very lucky with the weather so it was a bit of a shame one of the main pools was out of action for two days. On a ship full to capacity with families this did have an impact on the swimming fun. However, we splashed about with our granddaughter and sunbathed.

Staff work so hard and we found the ship to be very clean. Bar staff were excellent. Everyone was always so helpful and caring.

I think the shops on the ship are okay, nothing great. We found the P&O trips to be good, husband did the 9 hour landing beaches trip and said it was excellent. We did an afternoon trip to three villages and shopping but as it was Sunday most of the shops were closed.

Our last trip on Guernsey we thought was brilliant. Vintage coach, little chapel and cream tea, all three of us loved it. P&O’s management of the tender was organised chaos resulting in them giving financial credit towards a future cruise. We just enjoyed the whole experience.

We found the entertainment average, have experienced far better on previous cruises although our granddaughter did enjoy the juggler.

The Bay Of Biscay was calm, the sun shone, and all in all it was a good cruise experience. Our granddaughter loved everything about it and wanted to stay on board for another week!!!
bellascarsella’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Ages 10 to 12
Service
Onboard Experience
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Cabin Review

Cabin C733
Compact, clean, comfortable beds and bedding. Great balcony.

Port & Shore Excursion Reviews