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What an absolute mess of an entire trip. Norwegian really really dropped the ball on this one. This was our 2nd time on that boat and the second trip was nothing like the 1st. The boat was right off of dry dock, all new staff, no one knew what they were doing, never even met our room steward. No customer service to call, lines were hours long to get anything answered. Syd Norman nice addition with syd Norman band very entertaining. Burn the floor and million dollar quartet nice entertainment Dueling piano entertaining at first but played same songs over again No smoking in casino should be implemented. Smoke permeates bistro, makes whole 6th floor unusable Food in buffet was commonly cold, chicken over cooked. Indian food was not as wonderful as it was on the bliss. Specialty restaurants were exceptional - Brazilian, steak, Italian, raw bar. Missed 2 ports, one due to leaving 4hrs late and the other from what we hear was due to Norwegian passing it off as weather but it wasn't. The tendering was an absolute nightmare. Took hours to get off. Some ports you'd literally have 2hrs before having to come back and stand in another line for 90 mins to get a tender. HOT MESS. We are likely done with NCL after this one. First trip on Getaway in the Baltics was great, Bliss thru the Canal was wonderful, this was all unacceptable and they offered no refund for missed ports nor compensation for missed tours not refunded on the missed ports. Bad.

Oh how the mighty have fallen!!!!

Norwegian Getaway Cruise Review by AZDivers

6 people found this helpful
Trip Details
  • Sail Date: May 2019
  • Destination: Baltic Sea
  • Cabin Type: Family Balcony Stateroom
What an absolute mess of an entire trip.

Norwegian really really dropped the ball on this one. This was our 2nd time on that boat and the second trip was nothing like the 1st. The boat was right off of dry dock, all new staff, no one knew what they were doing, never even met our room steward. No customer service to call, lines were hours long to get anything answered.

Syd Norman nice addition with syd Norman band very entertaining.

Burn the floor and million dollar quartet nice entertainment

Dueling piano entertaining at first but played same songs over again

No smoking in casino should be implemented. Smoke permeates bistro, makes whole 6th floor unusable

Food in buffet was commonly cold, chicken over cooked. Indian food was not as wonderful as it was on the bliss.

Specialty restaurants were exceptional - Brazilian, steak, Italian, raw bar.

Missed 2 ports, one due to leaving 4hrs late and the other from what we hear was due to Norwegian passing it off as weather but it wasn't.

The tendering was an absolute nightmare. Took hours to get off. Some ports you'd literally have 2hrs before having to come back and stand in another line for 90 mins to get a tender.

HOT MESS.

We are likely done with NCL after this one. First trip on Getaway in the Baltics was great, Bliss thru the Canal was wonderful, this was all unacceptable and they offered no refund for missed ports nor compensation for missed tours not refunded on the missed ports. Bad.
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Cabin Review

Family Balcony Stateroom
Cabin B2 12180
Cabin was fine. Same we had on first trip with them.
Deck 12 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews