Booked the Queens Grill = £9.000 so quite expensive. Was expecting a real quality experience but very quickly realised it was not all it was made up to be. So, arrived in Southampton and entered a chaotic cattle shed where I was shunted to the priority line. Walked on the ship to be told “the lift is over their, like “get on with it”. Walked around aimlessly for a bit and really found my cabin (943) by chance. Cabin was clean, bathroom tiles were dirty. A welcome was conspicuous by its absence. Food in the Queens Grill was like clockwork .. boring and on numerous times Luke warm. I never got the Gala Nights. Put on a DJ to eat dinner, nothing else, I expected the captain to sit with us or a gala ball for the Queens Grill ... nothing. What was very surprising is that during the entire trip not once did any management come to us to say “welcome” or “how it the trip” .. there was no discerning quality, they just wanted your money. So where was “packing and unpacking, or a morning pot of tea” .. didn’t exist. The evening canapés delivered to the room were simply low grade pate or other stodge. Cut my leg badly on the edge of a chair on the deck and asked a crew member to get me a plaster, he just walked away. The whole experience felt like a Chanel Ferry crossing .. once you leave the ship in New York you are on your own. There is NO assistance to locate your baggage or assistance with carrying. We are elderly and really struggled through the immigration hall and border controls to the chaotic outside with NO assistance to find a taxi .. total chaos.