Costa Magica Review

4.0 / 5.0
177 reviews

Zero Stars

Review for the Baltic Sea Cruise on Costa Magica
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2-5 Cruises • Age 50s

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Public Rooms
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Sail Date: May 2019

This whole cruise experience was awful in so many ways.

1. Cleanliness: In the hallway outside our cabin it constantly smelled like sewage. Our toilet malfunctioned several times, threatening to overflow into the bathroom floor. The white towels and bath mat had coin-size brown stains on them. Carpets are filthy and stained, dining linen does not appear to be changed, and we encountered crusty dirty plates, bowls and cutlery in the “clean” stacks at the buffet more than once. The whole ship is peeling at the edges and needs a refresh.

2. Staff: Our cabin steward was lovely but beyond that, the chances of finding any remotely pleasant staff were bleak. Bar staff were rude. Harried customer service desk staff were openly disinterested in helping anyone. Our dining room server seemed depressed.

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