Mostly staff were friendly and polite, but not all, a couple were vert curt and rude, and seem to begrudge serving you, except in our dining room in the evenings, which was always good. I am always polite and expect the same in return. I had terrible Food Poisoning after having Scrimp soup. The Medical team didn't seem interested, they just sent up some Paracetamols, which they promptly charged me for. Then whilst I was in bed recovering they wanted to send in chemical cleaners to the room. I was told that other's went down with this same Food Poisoning by someone on the ship, but Cunard are now denying this and putting it down to Novo virus. It was Food Poisoning! It took me weeks to recover.
Also, my companion on the ship had a terrible reaction to the shower gel. He couldn't see out of one of his eyes and he looked like he'd been in a boxing ring for days and done 6 rounds. They couldn't have cared less about that either.
Although the food made me ill the waitress at our table was delightful and the service from her and her colleague was excellent.
As well as this there was an awful smell of sewage coming up through the sink in our room.
The carpets were dirty in a number of places too. I don't know how they can call this 5 star?
I'd been on this ship before, but it has gone down hill.
Go on a cruise with another company, the Customer Services with this one are rubbish when you have a problem.
Clean, but smelt of sewage from sink, and was shabby.