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Had been on Royal Princess five years ago and it was wonderful. Also, Princess Cruises seems to be the only cruise line with self-service laundry on each deck. -Check-in at Port Everglades was chaotic. Different agents told us to go to different places. -Luggage took almost 6 hours to come to our cabin. -Before we left home, Princess agent told us unlimited email was $139.99 and we had to buy this service on board. When on board, we were charged $169.99 - $30 extra. Ship’s internet manager “Dan” refunded this overcharge after we complained. -Took three visits to Customer Service desk to get our computers set up with ship's WiFi. Repeated efforts and no phone answer (on hold 10 minutes then gave up) at Customer Service desk. -Internet down all day (5 May). We requested and received one day refund. -Machine in laundry that sells tokens was broken—reported 5 and 6 May. Finally fixed 7 May. -One of the main reasons we chose Princess over other cruise lines was availability of self-service laundry. With thousands of passengers and only perhaps a dozen machines, demand was high and machines were often unavailable. To further complicate problem, management decided to open laundry only from 8 am-8 pm, with limited hours. Solution – keep laundry open 24 hours/day to meet high demand. -Shore excursions offered us a tour of the Royal Palace in Rabat during Casablanca port call but we left the ship so late (tardy) that the palace was closed by the time we reached it in Rabat. At my request, shore excursion director sent me a letter of apology and a 50 % refund. -Ship's entertainment was painfully loud, causing me and many others to walk out at what could have been enjoyable.

Nice cruise but diminished service

Emerald Princess Cruise Review by Earl Florida

Trip Details
  • Sail Date: May 2019
  • Destination: Transatlantic
  • Cabin Type: Balcony
Had been on Royal Princess five years ago and it was wonderful. Also, Princess Cruises seems to be the only cruise line with self-service laundry on each deck.

-Check-in at Port Everglades was chaotic. Different agents told us to go to different places.

-Luggage took almost 6 hours to come to our cabin.

-Before we left home, Princess agent told us unlimited email was $139.99 and we had to buy this service on board. When on board, we were charged $169.99 - $30 extra. Ship’s internet manager “Dan” refunded this overcharge after we complained.

-Took three visits to Customer Service desk to get our computers set up with ship's WiFi.

Repeated efforts and no phone answer (on hold 10 minutes then gave up) at Customer Service desk.

-Internet down all day (5 May). We requested and received one day refund.

-Machine in laundry that sells tokens was broken—reported 5 and 6 May. Finally fixed 7 May.

-One of the main reasons we chose Princess over other cruise lines was availability of self-service laundry. With thousands of passengers and only perhaps a dozen machines, demand was high and machines were often unavailable. To further complicate problem, management decided to open laundry only from 8 am-8 pm, with limited hours. Solution – keep laundry open 24 hours/day to meet high demand.

-Shore excursions offered us a tour of the Royal Palace in Rabat during Casablanca port call but we left the ship so late (tardy) that the palace was closed by the time we reached it in Rabat. At my request, shore excursion director sent me a letter of apology and a 50 % refund.

-Ship's entertainment was painfully loud, causing me and many others to walk out at what could have been enjoyable.
Earl Florida’s Full Rating Summary
Enrichment Activities
Value For Money
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Cabin Review

Balcony
Cabin BB B258
Comfortable cabin, even though it seemed to be much smaller than the one we had on Royal Princess.
Aloha Deck Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews