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It is a new ship that came out in 2016. We were told it had just came out of dry-dock. So many problems. The first four days we had no hot water in sink. Techs came by fixed it, a few hours later it wasn't working. Were told to run the shower and would get hot water in the sink. After 4 days finally fixed. Also the air conditioning was very cold and could not be turned down Thanks to a passenger who told us to propt the balcony door open so the room would get warm. Customer service was bad. We have been sailing for many years on other lines and never had these problems. There were other problems too numerous to mention. Credit was given to us on last day of cruise and we were told it could only be used on the ship. Why wait till the last day?. Buffet had no trays and had to make numerous trips with single dishes to put meals together. We were not happy campers..

NIGHTMARE VOYAGE

Koningsdam Cruise Review by primrose7

Trip Details
It is a new ship that came out in 2016. We were told it had just came out of dry-dock. So many problems. The first four days we had no hot water in sink. Techs came by fixed it, a few hours later it wasn't working. Were told to run the shower and would get hot water in the sink. After 4 days finally fixed. Also the air conditioning was very cold and could not be turned down Thanks to a passenger who told us to propt the balcony door open so the room would get warm. Customer service was bad. We have been sailing for many years on other lines and never had these problems. There were other problems too numerous to mention. Credit was given to us on last day of cruise and we were told it could only be used on the ship. Why wait till the last day?. Buffet had no trays and had to make numerous trips with single dishes to put meals together. We were not happy campers..
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