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Queen Elizabeth Review

4.0 / 5.0
Editor Rating
570 reviews
23 Awards

A BEAUTIFUL SHIP -- THE SERVICE, NOT SO MUCH

Review for Queen Elizabeth to Alaska
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Kieran4
10+ Cruises • Age 70s

Rating by category

Cabin
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation

Additional details

Sail Date: May 2019
Cabin: Single Inside

I had been on two previous Alaska cruises (Crystal & Princess) and hadn't planned on going back again, but I wanted to cruise on one of the new Cunard Queens and since I live in Oregon.... The ship is beautifully done, the food in the Britannia Dining Room was excellent and so was the entertainment in the Royal Court Theater. But the service throughout the ship was consistently uninspired. Nobody, including the room steward and your waiters, bothers to learn your name. Supplies in the staterooms are stingy. Tables in the Lido remain dirty with used dishes and nobody comes over to ask if you need anything. I wonder if they have cut the crew to save money, something Cunard should never do. I always thought Cunard was a tier above Princess but its service on the QE was one big step below. I'm glad I got to ride on the ship but I wouldn't bother to buy a ticket on any of the new queens again.

Cabin Review

Single Inside

Cabin LC

Standard, no different than any other cruise ships. It's the public areas that make the QE stand out.

180 Helpful Votes

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