We have traveled extensively but are new to cruising. This was our second cruise both on Regent, I would rate the first an A and this one a B-.
Cabin: The newly refurbished cabin was beautiful and the housekeeping was phenomenal. Housekeeping not only did their job well they also were very interested that we were happy & enjoying ourselves. Unfortunately our toilet overflowed which wasn't pleasant, water all over. I will say housekeeping did everything in their power to fix the problem and the head of housekeeping apologized. No one else from Regent on board seemed to care. When I asked reception if they could contact us when it was resolved they acted like I was bothering them. I would have at least expected an apology letter and a bottle of wine (all inclusive) or something. crickets!!
Dining: Prime 7: Excellent food & service - great evening. Sette Mare: Service was great (ty Nixon). Food was 1/2 excellent - 1/2 average and poor, veal chops were great bronzino was awful, some pastas great some average. Compass Rose: Food was excellent, wide section. Service was decent, some excellent some ok. One big problem with Compass Rose is the new design, it is very bright and they have service stations every 10 yards so almost no matter were you sit you have constant dishes clanging in your ear all evening. Not well thought out. Chartreuse was poor, the menu was very limited, some of the food was ok some poor and the waitress had no interest in our experience. All meals in all restaurants were served at a reasonable pace. Pool Bar & coffee connection were both excellent.
Embarkation: Well executed on both sides.
Entertainment: We don't go on Regent for the entertainment.
Fitness Center: Nice new gym. Its small and crowded at peak times. The guy at the desk was pleasant.
Onboard experience: All good, we don't partake in the games, with one exception. The on board customs in Japan (when we re entered from Korea) was to say the least a disaster and spiraled into mayhem. The procedure was communicated and executed extremely poorly by Regent, everyone was confused and angry. When one lady complained to the cruise director he actually barked at her and told her you people didn't listen. He would have been better off taking the bull by the horns and fixing the chaos. When you have a group of people who's average age is 70-75 and the alcohol is free you need to be very specific, disciplined and communicate clearly. :)
Public Rooms: Mariner just had a beautiful makeover, lovely ship.
Service: For the most part good. On our last cruise the service was fantastic, not only did they do their job well they also seemed to have a vested interest in your experience. Here they did their jobs correctly but many of the people had an edge. You felt like they either didn't like their jobs or you. One waitress in the Mariner Lounge was downright rude. I should say some of the people were fantastic, just not a majority.
Excursions: Most of the excursions were well executed and interesting. All the tour guides were superb. All were well prepared, knowledgeable, personable and timely. My main complaint is that many of the excursions were very crowed.
Value for the Money: With the money that Regent charges it has to be a 5 star experience. You can stay in a great hotel and eat at best restaurants in most cities for less money. Would we go on Regent again? Maybe but after or first experience we only looked at Regent. Now will also look at Seabourn, Crystal etc.
Beautiful newly refurbished cabin. Top notch housekeeping.