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We chose this due to itinerary. That was wonderful. Ship and service was a disaster. We booked Fantasica and adjoining rooms. No adjoining rooms and no drink tickets. Filed a special needs 3 times prior to cruise for distilled water. After numerous requests on board I got a used mineral bottle of maybe water with a post it note saying distill. Who knows what it was. Guest relations probably hit tired of us complaining about drink Tickets and from and the distilled water and gave us some drink tickets. No one enforced hand washing and people were picking up food with hands. Saw a cruiser break a huge glass jar in the buffet and they didn’t remove all the food. Glass shards all over the place. Saw cruise guests drop stack of water glasses on floor and out back for use and not one service person removed them. guest relations were Rude and inefficient. They could have cared less we were unsatisfied. One of the worst issues was adjoining rooms We had a toddler with us so when he went to bed someone had to sit in the dark with him since we couldn’t leave him alone. They said our travel agent messed up But we booked directly with MSc all 3 rooms at the same time. Anytime you complained they said they had to email the United States which of course was 8hrs behind us. Nothing ever resolved. Sometimes u could have coffee and bottled water. Sometimes no. We had to get permission to have Kleenex. My daughters remote had no batteries but they wouldn’t give her any until She gave them the old ones. The list goes on and on

Norivirus waiting to happen

MSC Sinfonia Cruise Review by Sunforyouandme

1 person found this helpful
Trip Details
We chose this due to itinerary. That was wonderful. Ship and service was a disaster. We booked Fantasica and adjoining rooms. No adjoining rooms and no drink tickets. Filed a special needs 3 times prior to cruise for distilled water. After numerous requests on board I got a used mineral bottle of maybe water with a post it note saying distill. Who knows what it was. Guest relations probably hit tired of us complaining about drink

Tickets and from and the distilled water and gave us some drink tickets. No one enforced hand washing and people were picking up food with hands. Saw a cruiser break a huge glass jar in the buffet and they didn’t remove all the food. Glass shards all over the place. Saw cruise guests drop stack of water glasses on floor and out back for use and not one service person removed them. guest relations were Rude and inefficient. They could have cared less we were unsatisfied. One of the worst issues was adjoining rooms We had a toddler with us so when he went to bed someone had to sit in the dark with him since we couldn’t leave him alone. They said our travel agent messed up

But we booked directly with MSc all 3 rooms at the same time. Anytime you complained they said they had to email the United States which of course was 8hrs behind us. Nothing ever resolved. Sometimes u could have coffee and bottled water. Sometimes no. We had to get permission to have Kleenex. My daughters remote had no batteries but they wouldn’t give her any until

She gave them the old ones. The list goes on and on
Sunforyouandme’s Full Rating Summary
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Cabin Review

Cabin 9189
No sofa or chair. Bed hanging on wall. Had to duck around it. Couldn’t wash hair without opening shower door. You could only stand straight in shower
  MSC Sinfonia Deck Plans