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Norwegian Jewel Review

4.0 / 5.0
Editor Rating
2284 reviews
16 Awards

Tokyo to Vancouver in Two Weeks

Review for Norwegian Jewel to Transpacific
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10+ Cruises • Age 60s

Rating by category

Public Rooms
Fitness & Recreation

Additional details

Sail Date: May 2019
Cabin: Courtyard Penthouse with Balcony
Norwegian Jewel at port in Ketchikan, Alaska

Well, here we are back on the Jewel (sailed Sydney - Singapore in February), but this time in the Haven. Why? We wanted to see Japan and we wanted to do Alaska and ‘transpacific’ helped complete our journey around the planet (although, technically, the Bering Sea may not actually be the Pacific). Anyhow, this was a repositioning cruise and we decided to take advantage.

Unlike our last cruise where we just showed up in Sydney, this time we came to Tokyo five days before the cruise to enjoy the city sights. Tokyo did not disappoint. It was very clear, fairly easy to navigate, many opportunities for dining... we stayed at the Keio Plaza Hotel in Shinjuku-Ku and I would highly recommend it. The only downside was that it was Golden Week and there were more crowds than usual. We were unable to visit Mt Fuji due to crowds as well. I would definitely go back to Japan.

There were an awful lot of people at that pier in Yokohama, but because we were in the Haven, we were among the first to be checked in and whisked aboard the ship. I cannot say how embarkation was for anyone else, but it did look like a very large crowd.

Cabin Review

Courtyard Penthouse with Balcony

Cabin H5

Yeah, it was a Haven room, but a lot of trouble. Honestly, I don’t like to complain, but we did pay for a Haven room, didn’t we? We didn’t notice it in Tokyo, but by the time we got up to Russia and outside temperatures plummeted into the 30s, we saw that no matter how high you turned up the heat, freezing cold air was coming out of the ceiling air conditioning vents. Of course, they came right away, but no one could really fix it. One day they came and took the whole ceiling apart, removing and replacing what looked like small jet engines. The best they could ever do, though, was to have some vents blow hot air and others cool air. Unfortunately, the cool air was in the bedroom area, which, despite the very comfortable bed and pillows, made sleeping difficult at best.

Norwegian did give us $200 of credit to our account, but by then the trip would be over in two days. I don’t want any tee shirts and the trip is basically over. While I do appreciate the offer, I’m not sure what became of that $200.

One other problem from Day 1 was getting hot water. The maintenance guy gave me a tip, though: if you want a hot shower, you’ve got to run the water in both sinks and the bathtub simultaneously. Can you imagine? Even to shave in the sink or wash my face in the morning with anything less than ice water, I had to turn the bathtub and shower on, too! This, I would never even expect in a three hour short stay hotel much less a Haven suite!

So, in summation, this cabin, while in a great, private location, was a big disappointment. I was thanked profusely for my patience and told that other passengers might have made this situation a lot more ‘tense.’ Yeah, I can imagine.

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