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We chose this cruise primarily for the itinerary, both sea and land portions along with Holland America's experience in Alaska. Our first time on HAL. We really appreciated the opportunities provided by HAL to upgrade our cabin and ended up in a Neptune Suite for a nominal fee. Our room steward and Neptune Lounge concierges were fantastic. Pre-cruise in Vancouver at the Pan Pacific hotel was perfect. Embarkation was good except for an hour delay due to a surprise Coast Guard inspection. We liked being able to use our Signature Beverage Package in the Neptune Lounge. However, we were misinformed on what we could order. We were told beverages up to $9 but learned after the cruise it was $11. We booked two excursions through HAL - the Discover Whale Watch in Juneau and Husky Homestead in Denali. Both great - well organized and delivered as promised. We planned to participate in more onboard entertainment but only managed to make it to Billboard Onboard, the casino, and a couple EXC presentations. All good! Some of the presentations offered in the EXC lounge were standing room only. Dining overall was good. We tried the Main Dining Room, Pinnacle Grill, Room Service, Lido Market, Dive-In and taco bar. We only tried a couple of the bars because we primarily used the honor bar in the Neptune Lounge. We cruise primarily for the destinations and excursions, not the ship itself. However, all were very good. The only significant negative was the hotel in Anchorage. Holland American needs to seriously renovate this hotel.

Great Sea + Land Alaska tour

Westerdam Cruise Review by LRLLSL

4 people found this helpful
Trip Details
  • Sail Date: May 2019
  • Destination: Alaska
  • Cabin Type: Neptune Deluxe Verandah Suite
We chose this cruise primarily for the itinerary, both sea and land portions along with Holland America's experience in Alaska. Our first time on HAL. We really appreciated the opportunities provided by HAL to upgrade our cabin and ended up in a Neptune Suite for a nominal fee. Our room steward and Neptune Lounge concierges were fantastic.

Pre-cruise in Vancouver at the Pan Pacific hotel was perfect. Embarkation was good except for an hour delay due to a surprise Coast Guard inspection.

We liked being able to use our Signature Beverage Package in the Neptune Lounge. However, we were misinformed on what we could order. We were told beverages up to $9 but learned after the cruise it was $11. We booked two excursions through HAL - the Discover Whale Watch in Juneau and Husky Homestead in Denali. Both great - well organized and delivered as promised. We planned to participate in more onboard entertainment but only managed to make it to Billboard Onboard, the casino, and a couple EXC presentations. All good! Some of the presentations offered in the EXC lounge were standing room only.

Dining overall was good. We tried the Main Dining Room, Pinnacle Grill, Room Service, Lido Market, Dive-In and taco bar. We only tried a couple of the bars because we primarily used the honor bar in the Neptune Lounge. We cruise primarily for the destinations and excursions, not the ship itself. However, all were very good. The only significant negative was the hotel in Anchorage. Holland American needs to seriously renovate this hotel.
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Cabin Review

Neptune Deluxe Verandah Suite
Cabin SA 7050
We were offered the opportunity to upgrade to a Neptune Suite for a nominal fee. So glad we did! The Neptune Lounge with concierge service, snacks all during the day, great coffee and honor bar were fantastic. Our room steward was great. Very attentive and thorough. Kept our ice bucket filled without needing to ask. The suite is huge. The bathroom includes a small shower stall and a shower bath. We tried the shower stall but it was too small so we switched to the tub shower. Very comfortable bed and bedding. It is going to be difficult to go back to a regular veranda cabin.
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