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Symphony of the Seas Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
308 Reviews

Symphony - Spectacular Looking Ship. Spectacular Failure of Operations 5-25-19

Symphony of the Seas Cruise Review by stevek6914

14 people found this helpful
Trip Details
  • Sail Date: May 2019
  • Destination: the Bahamas
  • Cabin Type: Ocean View Balcony

Positives - Entering and exiting the ship was an efficient and easy process.

Entertainment, Water Show, Comedians, Dancers - ALL FABULOUS !

Gorgeous impressive looking ship. Staff - some friendly, some not.

Windjammer Buffet - food was good. Nice Cabin.

Failures - Main dining room - Food was a C+ (fair). Steaks under-cooked,Other

steaks overcooked, Food Took too too long. Please teach the chefs how

to cook meat. And it was a Frustrating overly long dinner due to the

poorly managed kitchen. Waiters were all apologetic.

Hook Restaurant - Food took FOREVER

Fish dishes were so Dry they were not edible. Timing of all the dishes

was off. Operations, Procedures, and quality control all failed. Burn the

Hook Restaurant down and start over from scratch.

Cabin Telephones - We returned to South Florida 3 days ago and I am

still on hold with the Ship's Guest Services. Take the cabin phones and

throw them overboard. They are useless. You will NEVER

reach anyone from any department. Room Service, Guest Services,

Housekeeping - they are all on a smoke break. My (adult) daughters

were in Room 10-445. Her entire area was a ghost town. No Staff

Anywhere for hours. Need ICE for the room? - Good Luck.

The ship is Gorgeous - But completely inefficient and understaffed.

At times we were delighted. But there were times we wanted to jump into the ocean. Thank you for your time to read this.

stevek6914's Full Rating Summary
Onboard Experience
Enrichment Activities
Value For Money
Public Rooms
Fitness & Recreation
Shore Excursions
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Cabin Review

Ocean View Balcony
Cabin 8D 8154

Cabin - Overall Very nice. Clean. We desired to make the temperature cooler in the room, but we could not. The Air setting was on maximum cool, but it just needed to be colder.

We would have liked to have met our Cabin Steward / Stateroom attendant. No one ever came by to say hello. But I'm reluctant to place blame on him. You lack sufficient staff.

Port & Shore Excursion Reviews

Perfect Day at CocoCay

Beach was gorgeous. It is Kept Well.

Tram operator confused us so we could not find the Bungalow area at first. A greeter at the stop would have been useful.

Great food. Great Bar service.

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