Positives - Entering and exiting the ship was an efficient and easy process.
Entertainment, Water Show, Comedians, Dancers - ALL FABULOUS !
Gorgeous impressive looking ship. Staff - some friendly, some not.
Windjammer Buffet - food was good. Nice Cabin.
Failures - Main dining room - Food was a C+ (fair). Steaks under-cooked,Other
steaks overcooked, Food Took too too long. Please teach the chefs how
to cook meat. And it was a Frustrating overly long dinner due to the
poorly managed kitchen. Waiters were all apologetic.
Hook Restaurant - Food took FOREVER
Fish dishes were so Dry they were not edible. Timing of all the dishes
was off. Operations, Procedures, and quality control all failed. Burn the
Hook Restaurant down and start over from scratch.
Cabin Telephones - We returned to South Florida 3 days ago and I am
still on hold with the Ship's Guest Services. Take the cabin phones and
throw them overboard. They are useless. You will NEVER
reach anyone from any department. Room Service, Guest Services,
Housekeeping - they are all on a smoke break. My (adult) daughters
were in Room 10-445. Her entire area was a ghost town. No Staff
Anywhere for hours. Need ICE for the room? - Good Luck.
The ship is Gorgeous - But completely inefficient and understaffed.
At times we were delighted. But there were times we wanted to jump into the ocean. Thank you for your time to read this.
Cabin - Overall Very nice. Clean. We desired to make the temperature cooler in the room, but we could not. The Air setting was on maximum cool, but it just needed to be colder.
We would have liked to have met our Cabin Steward / Stateroom attendant. No one ever came by to say hello. But I'm reluctant to place blame on him. You lack sufficient staff.
Beach was gorgeous. It is Kept Well.
Tram operator confused us so we could not find the Bungalow area at first. A greeter at the stop would have been useful.
Great food. Great Bar service.
Boarding was a pleasure.