1. Home
  2. Cruise Reviews
  3. Crown Princess
Whilst we've had good experiences on former Princess cruises, we've never been on a Crown-class ship. We selected the cruise entirely for the itinerary & we loved all the ports visited but I'm afraid we were rather disappointed with the ship & its services (except for the dining rooms that had great waiters as always). 1. The first day tendering was horrendous, waited more than 2 hours to get on a tender boat cutting our time on shore & we didn't get to see much. But what made it worse was the constant blaming on others by the Crown staff - "we don't operate the tender boat; we have no say etc etc" Then in the evening the cruise director said "at 6 am there were no one & what can we do when 2000 people showed up all at once at 9 ? Hope you know what to do on our next tender port " Although she said it half jokingly but it left a really sour note with us !! Wouldn't they had anticipated it ? Couldn't they at least made passengers feel better by talking to us nicely ? 2. The cabin rooms: showing aging signs everywhere. Wood stains on the balcony were chipped & faded; shower curtain stained & smelly; no luggage mat to pack or unpack. 3. Went on 1 ship's excursion only & again the organization was terrible. We were told to wait at one area but it really was another. We were herded around & we paid almost $200 each for the experience! Its such poor management & unfriendly customer handling, you would think they had never done excursions before! 4. Entertainment was so-so except for the great final performance by the ship's ensemble.

Ports were great but not the ship

Crown Princess Cruise Review by Bluepool1

4 people found this helpful
Trip Details
Whilst we've had good experiences on former Princess cruises, we've never been on a Crown-class ship. We selected the cruise entirely for the itinerary & we loved all the ports visited but I'm afraid we were rather disappointed with the ship & its services (except for the dining rooms that had great waiters as always).

1. The first day tendering was horrendous, waited more than 2 hours to get on a tender boat cutting our time on shore & we didn't get to see much. But what made it worse was the constant blaming on others by the Crown staff - "we don't operate the tender boat; we have no say etc etc" Then in the evening the cruise director said "at 6 am there were no one & what can we do when 2000 people showed up all at once at 9 ? Hope you know what to do on our next tender port " Although she said it half jokingly but it left a really sour note with us !! Wouldn't they had anticipated it ? Couldn't they at least made passengers feel better by talking to us nicely ?

2. The cabin rooms: showing aging signs everywhere. Wood stains on the balcony were chipped & faded; shower curtain stained & smelly; no luggage mat to pack or unpack.

3. Went on 1 ship's excursion only & again the organization was terrible. We were told to wait at one area but it really was another. We were herded around & we paid almost $200 each for the experience! Its such poor management & unfriendly customer handling, you would think they had never done excursions before!

4. Entertainment was so-so except for the great final performance by the ship's ensemble.
Bluepool1’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Crown Princess price drops
250,000+ people have entered their email

Port & Shore Excursion Reviews