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Wanted to go on a relaxing and upscale Riverboat Cruise and this was Not my first one. I was really disappointed in the service and the staff. The food presentation was very nice but the food was not great. The Service from the dining room was really below par. Not at all what I expected. They were taking our dishes before we were even finished with our food. G-d help you if you were a few minutes later than others at a table. They rushed you out and even told you the others were almost done. What does that have to do with your dining? A majority of the staff, including the Hotel Manager and Dining room manager were wearing so much cologne that the trail followed them all the time. I have an allergy to perfumes and they were asked not wear it and after the request was made, they wore more. They were totally inconsiderate!!!! Made my trip a living hell.! I do not understand why people working in close quarters with the public have to wear fragrances and so much of it. It really is a pollutant. The ship was a new one and was pretty and well laid out. A shame the Customer Relations was So Poor. Also, I thought the included tours were really minimal. I guess thats how they get you to spend more for additional excursions. Avalon , I was told was upscale. I think Not. Last time I went on AMA and thought they did a much better job. The added entertainment on board was pretty bad also. They used the lounge for yoga, so you really could not relax during the classes.

Hotel management and staff need training

Avalon Envision Cruise Review by martydisney

4 people found this helpful
Trip Details
  • Sail Date: May 2019
  • Destination: Europe
  • Cabin Type: Panorama Suite with French Balcony
Wanted to go on a relaxing and upscale Riverboat Cruise and this was Not my first one. I was really disappointed in the service and the staff.

The food presentation was very nice but the food was not great. The Service from the dining room was really below par. Not at all what I expected. They were taking our dishes before we were even finished with our food. G-d help you if you were a few minutes later than others at a table. They rushed you out and even told you the others were almost done. What does that have to do with your dining? A majority of the staff, including the Hotel Manager and Dining room manager were wearing so much cologne that the trail followed them all the time. I have an allergy to perfumes and they were asked not wear it and after the request was made, they wore more. They were totally inconsiderate!!!!

Made my trip a living hell.! I do not understand why people working in close quarters with the public have to wear fragrances and so much of it. It really is a pollutant.

The ship was a new one and was pretty and well laid out. A shame the Customer Relations was So Poor. Also, I thought the included tours were really minimal. I guess thats how they get you to spend more for additional excursions. Avalon , I was told was upscale. I think Not. Last time I went on AMA and thought they did a much better job.

The added entertainment on board was pretty bad also. They used the lounge for yoga, so you really could not relax during the classes.
martydisney’s Full Rating Summary
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Cabin Review

Panorama Suite with French Balcony
Cabin P 306
The cabin was pretty and it was nice to be able to lay in bed and watch the World go by.
Royal Deck Suite Cabins