Norwegian Joy Review

Waste of money

Review for Alaska Cruise on Norwegian Joy
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Charlesw1968
2-5 Cruises • Age 50s

Rating by category

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Additional details

Sail Date: May 2019
Cabin: The Haven Deluxe Owner's Suite with Large Balcony

To start off with I booked the owner's suite in the haven the most expensive sweet on the ship. From the get go I was not made to feel special at all the concierge was less than helpful At one point I went to the concierge desk and ask her to make a spa appointment for my wife the concierge probably called the spa then handed my wife the phone if I was going to make the reservation I could have done that from the comfort of my room. The room it's self was very nice but the air-conditioning system kept resetting back to the off position about every hour so several times during the night I would wake up sweating and have to turn the air conditioner back on. The quality of the food was substandard for the price that I paid for this cruise I feel the food should've been much better at one point my daughter ordered a grilled cheese sandwich they brought her two pieces of toast with a cold piece of cheese lying between them when I complained they took the sandwich back and a few minutes later brought back another sandwich in the identical condition. I also found that there was a large communication problem with many people on the ship especially the restaurant staff if they cannot understand what I'm trying to order then how can they possibly get it right. The ports were too overcrowded Every port of call that we stopped at had at least four crew ships these towns are too small to have that many crew ships import at one time they need to do a better job of spacing out crew ship arrival times. When I complained to Norwegian about my problems with this cruise they did not seem to care I saved for over a year and a half for this cruise to take my family on a once-in-a-lifetime trip or they could be pampered I was extremely disappointed in what I received when I complained to Norwegian about my problems with this cruise they did not seem to care I saved for over a year and a half for this cruise to take my family on a once-in-a-lifetime trip or they could be pampered I was extremely disappointed in what I received I strongly recommend that you save your money or find another cruise line anyway good luck

Cabin Review

The Haven Deluxe Owner's Suite with Large Balcony

Cabin H2

The cabinet self was very nice but the air-conditioning system would continually shut it self off after about an hour so you would have to keep turning the thermostats back on to keep the room cool

Port Reviews

Ketchikan

Long boat ride but we did see beautiful scenery and a lot of wildlife including whales and seals

Skagway

The description does not say that half of the trip is a bus ride you can rent a car in town for $30 and see everything you see on the train ride

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