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Norwegian Star Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
2,612 Reviews

Great Staff, Good Food and Entertainment, Terrible Disembarkation

Norwegian Star Cruise Review by EvadKnat

0 people found this helpful
Trip Details
  • Sail Date: Apr 2019
  • Destination: Transatlantic
  • Cabin Type: Family Balcony

I sailed on NCL's April 27 repositioning cruise from Miami to Tarragona. Overall, I had a great time. The cabin, dining room, bar and entertainment staff were all great other than the customer service desk, internet desk and excursion staff. The latter three categories got the brunt of passenger problems and showed the strain. They were brusk and unhelpful.

One more negative: Disembarkation was a nightmare. Originally the cruise was to end in Barcelona. A few months before departure NCL changed the end to Tarragona, 40 or so miles south on the Spanish coast (without notifying people, there were a number of unhappy passengers who had booked hotels in Barcelona). Tarragona is fairly small and didn't have near enough taxis to accommodate a couple of thousand people in the space of a couple of hours. NCL appeared to think its responsibility ended when you got to the bottom of the gangway. There you were in a line (more a scrum) of a few hundred people jostling for a ride into town. It took about an hour and a half to get a cab. NCL earned a lot of dissatisfaction that morning.

On to the good.

Staff:

The cabin steward was pretty much perfect. Whatever you might want seemed to appear before you thought to ask. He went so far as to straighten a pair of shoes I'd thrown in a corner. The restaurants and bars had great service with a smile. The exception was O'Sheehan's, the restaurant, not the bar. The servers were slow and made a number of mistakes in orders.

Food:

The food was good not great for the most part with the exception, again, of O'Sheehan's which put out pretty bad food. The main dining rooms were on a par with most chain white table cloths restaurants. The buffet? Well it was a buffet, that about says it. Great omelets though. It could get a bit crowded during the mealtime rushes. I ate at the Sushi bar, great; Cagney's, very good; the Asian restaurant whose name escapes me, good and, Le Bistro, excellent.

Reservation times were honored; but, the restaurants were never overcrowded, I never had to wait for a table.

Internet:

I know most people don't care about internet on a cruise. Unfortunately, I need internet to work, even on vacation. The internet was barely adequate and quit working on the last two sea days before getting to the Azores. No notice from NCL as to why it was out or when it would come back on. After twenty minutes standing in line I learned that someone in Miami forgot to "tune" a satellite. And the internet never worked in Spice H2O which is a shame as the area is a really nice place to relax and have a coffee or a glass of wine.

Latitude check in:

None that I could find.

Activities:

There were a bunch, none of which interested me.

Ports/excursions:

I booked one excursion through NCL in Cadiz to the "White Villages" which are about an hour away. The scenery was great, the guide, not so much. Her English was not very good and she spoke it very fast, although that really didn't matter as she set a pace that left most of the, let's call us no longer young, group twenty or so yards away from her so that we couldn't hear what she said anyway.

I enjoyed wandering around all of the ports through great architectural neighborhoods, stopping for a cappuccino or glass of wine. Food and drink at the cafes and restaurants was dirt cheap by American standards.

Drink packages:

You'd have to drink from breakfast until going to bed to make the cost of a drink package pay off (well maybe not quite that much). But, if you get one of the higher priced packages and get it as a perk, the $20 a day mandatory tip is a pretty good deal if you look at it as the cost of the drinks and a tip. I'm mostly a wine drinker and while the offerings weren't great, they were quite drinkable. The backbars looked to have most of the "top shelf" liquors you would expect.

Entertainment:

The primetime acts/shows that I saw were all very good. The lounge and pool deck singers and musicians were okay.

NCL app:

It worked nicely, showing what you have spent, what the entertainment schedule for the day was and what reservations you had. iMessage, for those with an iPhone, worked well.

A couple of other things:

I was apprehensive about the ship being crowded as it was sold out, or close to it. Other than in the buffet, I never felt crowded.

I'd say the median age of passengers was mid to late sixties. If you are young and looking for some nightlife, you might want to stay away from a transatlantic cruise.


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Cabin Review

Family Balcony
Cabin B3 9218

Port & Shore Excursion Reviews


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