We have sailed many times with Hal and have always had a good experience. This cruise had the potential to have problems but Hal solved them in prompt fashion. We were assigned to cabin 7138. The first evening we experienced vibrations so severe that we could not sleep. Hal solved the problem by finding a new cabin for us. Since the sailing was full they went out of their way to help us. The best thing about Hal is their commitment to service and concern for passenger comfort. They came through for us beautifully. We feel dining is the best of the large ship lines. We were pleased with the food preparation in all of the dining venues. They have really upgraded their pizza and dive in restaurants. The dining room is great but we did notice that the menus are beginning to show a cut back in finer offerings. There are many choices but less so than in the past. Entertainment has been improved by adding several music venues. They were all good.We also enjoyed a dance troupe and a magican and comedian. Daytime activities are stll lacking and need to be increased. The strongest element is the service provided by staff in all areas from cabins to dining to activities. The ports are all great with the exception to the stop in Victoria. The ship arrives so late there is little time to do much./ A free shuttle usewd to be provided to the town but now a $15.00 charge is in effect. We had another great cruise and look forward to our next.

HAL of a cruise

Eurodam Cruise Review by brian4144

4 people found this helpful
Trip Details
  • Sail Date: May 2019
  • Destination: Alaska
We have sailed many times with Hal and have always had a good experience. This cruise had the potential to have problems but Hal solved them in prompt fashion.

We were assigned to cabin 7138. The first evening we experienced vibrations so severe that we could not sleep. Hal solved the problem by finding a new cabin for us. Since the sailing was full they went out of their way to help us.

The best thing about Hal is their commitment to service and concern for passenger comfort.

They came through for us beautifully.

We feel dining is the best of the large ship lines. We were pleased with the food preparation in all of the dining venues. They have really upgraded their pizza and dive in restaurants. The dining room is great but we did notice that the menus are beginning to show a cut back in finer offerings. There are many choices but less so than in the past.

Entertainment has been improved by adding several music venues. They were all good.We also enjoyed a dance troupe and a magican and comedian.

Daytime activities are stll lacking and need to be increased.

The strongest element is the service provided by staff in all areas from cabins to dining to activities.

The ports are all great with the exception to the stop in Victoria. The ship arrives so late there is little time to do much./ A free shuttle usewd to be provided to the town but now a $15.00 charge is in effect.

We had another great cruise and look forward to our next.
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