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Norwegian Breakaway Review

4.5 / 5.0
Editor Rating
3725 reviews
2 Awards

There are numerous reasons for the poor ratings...

Review for Norwegian Breakaway to the Caribbean
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PhD_2020
2-5 Cruises • Age 40s

Rating by category

Cabin
Value for Money
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Additional details

Sail Date: May 2019
Cabin:
Forget about a nice relaxing dip to refresh yourself.
No room in even the hallway to walk.
More lines and waiting in 90 degree heat
Lack of pools for guests already.
This line takes up several floors.  It felt like no AC was run while trying
Big black hairball I scooped out of the pool was still on the floor several
Nice quiet private island.  Loud.  Trash.  Little room for everyone.
Mid-day...pool closed.

Prior to booking this cruise, I spoke with an NCL representative and asked if she was aware, and the reason behind the poor ratings associated with this ship. Her reply was disingenuous and was along the lines of: they don't read them and I shouldn't either because all ships and cruise lines have some poor ratings, only upset people take the time to review, and with thousands of people each cruise, the total number of negative reviews are only a small percent of all cruisers and good reviews.

I love data. Data tells a story. First, I believe NCL should be paying attention to the unfavorable reviews because if they aren't...they simply don't care to improve, nor do they value customer feedback. Second, I took a few minutes to compare three cruise ships owned by different companies that were all similar in tonnage and capacity to see if NCL's Breakaway reviews stood out among their competition in any way.

The Breakaway of NCL has 713 "poor" or "terrible" reviews vs 992 "excellent"

Cabin Review

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