1. Home
  2. Cruise Reviews
  3. Norwegian Pearl
I have never travelled NCL and it was a great destination and very cheap last minute price. But for the poor management, disorganization, virus outbreak and lack of basic safety measures and most of all the lack of honest report of embarkation condition and time it will take and port and shuttle condition upfront. It makes us lost our preplanned land tours and wait in line for hours for cargo port shuttle transportation schedules that does not match cruiseship embarkation time. It is no longer as cheap and a good deal as it seems.Many things regarding this shipp can only be simply put in a nutshell as if it is either at the beginning of a cruise staff training test run or the employees are so mad about the management that they strive to achieve perfect imperfections as a retaliation to work on a ship they have contract. some simple exaples are 1.5 hours into beginning of main breakfast hours. one side of the main hotwater and coffee machine is locked up. everywhere is either running out of soup bowls or plate. with management stand by busy chatting among themselves and employee standing around. Service desk often can not even be reached by phone and lines in front of the service desk will take easily half an hour many days of the week. The ship claims to have certain currency exchange and either it is closed, in time conflict with your shoretime or meal time or has no currency to exchanged. No water is served till the end of the meal

Most disorganized cruise i have been out of my 8 cruising experiences

Norwegian Pearl Cruise Review by nwre

3 people found this helpful
Trip Details
  • Sail Date: May 2019
  • Destination: Baltic Sea
  • Cabin Type: Inside
I have never travelled NCL and it was a great destination and very cheap last minute price. But for the poor management, disorganization, virus outbreak and lack of basic safety measures and most of all the lack of honest report of embarkation condition and time it will take and port and shuttle condition upfront. It makes us lost our preplanned land tours and wait in line for hours for cargo port shuttle transportation schedules that does not match cruiseship embarkation time. It is no longer as cheap and a good deal as it seems.Many things regarding this shipp can only be simply put in a nutshell as if it is either at the beginning of a cruise staff training test run or the employees are so mad about the management that they strive to achieve perfect imperfections as a retaliation to work on a ship they have contract. some simple exaples are 1.5 hours into beginning of main breakfast hours. one side of the main hotwater and coffee machine is locked up. everywhere is either running out of soup bowls or plate. with management stand by busy chatting among themselves and employee standing around. Service desk often can not even be reached by phone and lines in front of the service desk will take easily half an hour many days of the week. The ship claims to have certain currency exchange and either it is closed, in time conflict with your shoretime or meal time or has no currency to exchanged. No water is served till the end of the meal
nwre’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Norwegian Pearl price drops
250,000+ people have entered their email

Cabin Review

Inside
Cabin IC 10663
thoughtless layout with no space to put 2 small carrying on luggagugage, long scratch on the wall and multiple dents on the door, no leg room between toilet and wall like a third world country. poor management and service. NCL confirmed the split single bed service was in the system prior to my departure. Upon a long time of chaotic 6 hour embarkation and disinfecting room, the beds were not separated. Poor quality bed; sagging mattress that needs to be replaced long time ago. Every simple service such as getting 2 sets of freestyle daily, get a bucket of ice needs to be called 3 plus times including escalation to supervisors to get done. Management is one of the worst I have ever seen. It takes 3 plus requests to shift and deck supervisors and an escalation to ship management to get a bucket of ice the ship doctor ordered to put on wound to the room (from morning to the end of the day) and manager never showed up. The supervisor that needs to do the job finally showed up and explained another female supervisor just simply "forget". worn out uneven decking and wet floor with no signs. Lack of safety and considerations for passengers all around let along poor employee services. 8 out of 10 employees have no concept of greeting customers and showed signs of unhappiness and overwork. Their faces and services affect the travelling and vacationing tremendously. Ship needs major renovation, worn out decking under carpet in addition to poor employee training on passenger safety and service caused several elderlies trip and fall incur injuries on board. Being a young adult, i tripped amd almost fall on several occasions over uneven regular hallway decking and wavy rumners at the exit area. Many other shocking and unbeliever employees and management alike, resstaurant and general service issues that have never been seen on any other cruise....a very dangerous and chaotic ship
Deck 11 Inside Cabins, Suite Cabins