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We had sailed with Norwegian twice before (Alaska and transAtlantic) and thoroughly enjoyed the experiences. We'd had a difficult, stressful year and decided another transAtlantic crossing followed by some European travel was just what we needed. I need a low-sodium diet and on my two previous Norwegian cruises I had pre-ordered my dinner every day and received a no-salt version of whatever I ordered that was totally delicious. I know the drill and followed it this trip. The first evening my dinner was as ordered - a no-salt version of the menu item I ordered. Then things fell apart. Everyday I pre-ordered and received a baked potato and steamed broccoli as my side dish. Example: I ordered pineapple chicken with black beans and coconut rice. I received the chicken and a baked potato and steamed broccoli. Night after night the same story. Whatever meat or fish I ordered but no side except baked potato and broccoli. I talked to customer service and they said "talk to the waiter." I did so, he brought over the assistant mater 'd. He cancelled my pre order and sent me a bowl of assorted vegetables and rice. The following day I talked to the chief master 'd. That night I got what I ordered. However the following nigh it was back to baked potato and steamed broccoli. At that point I gave up and simply ordered from the menu. My low-sodium diet is critical to my health. Norwegian has accommodated me before and I've enjoyed delicious dinners evening after evening. A 14-day Atlantic crossing with no escape from baked potatoes and broccoli is unacceptable. I am very unlikely to trust Norwegian again. If you need a special diet I recommend you be very wary before you sail with them.

Disappointed

Norwegian Pearl Cruise Review by BAJL

3 people found this helpful
Trip Details
  • Sail Date: April 2019
  • Destination: Transatlantic
  • Cabin Type: Balcony
We had sailed with Norwegian twice before (Alaska and transAtlantic) and thoroughly enjoyed the experiences. We'd had a difficult, stressful year and decided another transAtlantic crossing followed by some European travel was just what we needed.

I need a low-sodium diet and on my two previous Norwegian cruises I had pre-ordered my dinner every day and received a no-salt version of whatever I ordered that was totally delicious. I know the drill and followed it this trip.

The first evening my dinner was as ordered - a no-salt version of the menu item I ordered.

Then things fell apart. Everyday I pre-ordered and received a baked potato and steamed broccoli as my side dish. Example: I ordered pineapple chicken with black beans and coconut rice. I received the chicken and a baked potato and steamed broccoli. Night after night the same story. Whatever meat or fish I ordered but no side except baked potato and broccoli.

I talked to customer service and they said "talk to the waiter." I did so, he brought over the assistant mater 'd. He cancelled my pre order and sent me a bowl of assorted vegetables and rice. The following day I talked to the chief master 'd. That night I got what I ordered. However the following nigh it was back to baked potato and steamed broccoli. At that point I gave up and simply ordered from the menu.

My low-sodium diet is critical to my health. Norwegian has accommodated me before and I've enjoyed delicious dinners evening after evening.

A 14-day Atlantic crossing with no escape from baked potatoes and broccoli is unacceptable. I am very unlikely to trust Norwegian again. If you need a special diet I recommend you be very wary before you sail with them.
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Cabin Review

Balcony
Cabin BB
comfortable, good service
Deck 10 Inside Cabins, Balcony Cabins, Suite Cabins

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