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Firs the positive, the embarkation was smooth. But the company lacks in communications with the guests. It has no processes to keep the guests engaged after they book the cruise. They live in an old world where communications with your customers was nil. But the most important point is they bring in your luggage in batches. So you will get some pieces first and for the rest you will have to wait till the ship sets sailing. My bag which contained toiletries and shoes etc did not arrive even after we checked in at 12.30 am, the earliest time one could check in. I complained, but the cruise officials were not helpful. They said it would take time and they cant help. Second, if you have purchased internet, good luck to you. The speed sucks. They cant do anything about the speed. Third, there is iron for basic pressing in the room. If your clothes have wrinkles, there is nothing you can do but give them to the laundry for ironing. It will cost your a princely 4.90 euros for a dress. Overall, not so good experience on day one. I will do a full review after the cruise. This is just the initial impressions.

Bad baggage handling, slow internet, slow response by cruise executives

MSC Fantasia Cruise Review by sahad

6 people found this helpful
Trip Details
Firs the positive, the embarkation was smooth. But the company lacks in communications with the guests. It has no processes to keep the guests engaged after they book the cruise. They live in an old world where communications with your customers was nil.

But the most important point is they bring in your luggage in batches. So you will get some pieces first and for the rest you will have to wait till the ship sets sailing. My bag which contained toiletries and shoes etc did not arrive even after we checked in at 12.30 am, the earliest time one could check in. I complained, but the cruise officials were not helpful. They said it would take time and they cant help.

Second, if you have purchased internet, good luck to you. The speed sucks. They cant do anything about the speed.

Third, there is iron for basic pressing in the room. If your clothes have wrinkles, there is nothing you can do but give them to the laundry for ironing. It will cost your a princely 4.90 euros for a dress.

Overall, not so good experience on day one. I will do a full review after the cruise. This is just the initial impressions.
sahad’s Full Rating Summary
Enrichment Activities
Embarkation
Dining
Entertainment
Cabin
Ages 7 to 9
Ages 13 to 15
Service
Onboard Experience
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Cabin Review

Balcony Stateroom – Bella
Cabin B1 9225
Cabin is ok.
Radioso Deck Inside Cabins, Balcony Cabins, Suite Cabins