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MSC Fantasia Review

-- / 5.0
Editor Rating
442 reviews
2 Awards

Bad baggage handling, slow internet, slow response by cruise executives

Review for MSC Fantasia to the Western Mediterranean
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sahad
First Time Cruiser • Age 50s

Rating by category

Cabin
Embarkation
Dining
Entertainment

Additional details

Sail Date: May 2019
Cabin: Balcony Stateroom
Traveled with children

Firs the positive, the embarkation was smooth. But the company lacks in communications with the guests. It has no processes to keep the guests engaged after they book the cruise. They live in an old world where communications with your customers was nil.

But the most important point is they bring in your luggage in batches. So you will get some pieces first and for the rest you will have to wait till the ship sets sailing. My bag which contained toiletries and shoes etc did not arrive even after we checked in at 12.30 am, the earliest time one could check in. I complained, but the cruise officials were not helpful. They said it would take time and they cant help.

Second, if you have purchased internet, good luck to you. The speed sucks. They cant do anything about the speed.

Cabin Review

Balcony Stateroom

Cabin B1

Cabin is ok.

7 Helpful Votes

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