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Viking have some beautiful ships. Well designed with a furnished by IKEA feeling. We'd travelled on Viking Sea previously and felt that as the line was new it needed some bedding down but that we ought to give it another chance. Little had changed. Viking pitches itself at the same customers as Azamara and Oceania so needs to stand comparison with them. The ship is larger (930 rather than 694 pax) and has a wonderful feeling of light and spaciousness in the public areas with many places to sit and read. While I can understand the World Cafe buffet being laid out like a hotel coffee shop, disappointingly The Restaurant feels much the same. It was always difficult to find an empty table in the buffet. One of the problems with inclusive tours is that most people opt for them and tend to eat at the same time. The range of dishes in the buffet was less than its two competitors. Service in the restaurant was patchy. The food was an improvement on our previous Viking cruise but still not as good as its competitors. If the itinerary had been better designed we wouldn't have had to pass through immigration in Japan twice. On one occasion it took two hours resulting in the tours running late. The quality of the tours matched what one would expect for "inclusive". Many tours returned at the same time and boarding the ship was not helped by opening only the one bag scanner. Customers should not be expected to queue on the gangway in heavy rain. A larger entrance foyer would have overcome this. To sum up, lovely ship but the customer experience still needs working on.

Lovely ship, but the cruising experience needs improvement

Viking Orion Cruise Review by willy_the_wombat

18 people found this helpful
Trip Details
  • Sail Date: April 2019
  • Destination: Asia
Viking have some beautiful ships. Well designed with a furnished by IKEA feeling. We'd travelled on Viking Sea previously and felt that as the line was new it needed some bedding down but that we ought to give it another chance. Little had changed.

Viking pitches itself at the same customers as Azamara and Oceania so needs to stand comparison with them. The ship is larger (930 rather than 694 pax) and has a wonderful feeling of light and spaciousness in the public areas with many places to sit and read. While I can understand the World Cafe buffet being laid out like a hotel coffee shop, disappointingly The Restaurant feels much the same.

It was always difficult to find an empty table in the buffet. One of the problems with inclusive tours is that most people opt for them and tend to eat at the same time. The range of dishes in the buffet was less than its two competitors. Service in the restaurant was patchy. The food was an improvement on our previous Viking cruise but still not as good as its competitors.

If the itinerary had been better designed we wouldn't have had to pass through immigration in Japan twice. On one occasion it took two hours resulting in the tours running late.

The quality of the tours matched what one would expect for "inclusive". Many tours returned at the same time and boarding the ship was not helped by opening only the one bag scanner. Customers should not be expected to queue on the gangway in heavy rain. A larger entrance foyer would have overcome this.

To sum up, lovely ship but the customer experience still needs working on.
willy_the_wombat’s Full Rating Summary
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Cabin Review

Cabin 5022
The cabin was superb. The Penthouse cabins are larger than the Veranda and have additional storage. There was no noise from other rooms only from the airconditioning which became intrusive. The bathroom was significantly better than Azamara's or Oceania's R-class. Surprisingly, the towels were short pile. The room was kept spotless by Sandy and Darwin who were always more than willing to adjust their cleaning schedule.