1. Home
  2. Cruise Reviews
  3. Viking Sun
We picked this cruise line based on reviews and reputation. We picked this cruise for the its itinerary and excursions. Viking missed the mark all too often, then when they had the opportunity to offer some accommodation for their error - chose to pour gasoline on the fire. Save your money and your sanity - sail another cruise line. I will acknowledge that the ship is lovely, but that is where the good news both starts and end. Our bed was like concrete and the towels were worn. The sheets were heavenly. Finally after a week, they had added enough mattress toppers and foam that we could sleep with waking up with aches and pains everywhere. Our pre-cruise extension to Victoria Falls, advertised as 4 days/3 nights was really 2 days as 2 days were spent in airports and on planes. The specifics of the travel arrangements were not disclosed until we arrived at our Johannesburg hotel. The transfers were to include all portage, yet we had to manhandle our luggage from the airport carousel to the bus for transfer to the ship. Daily activities: This cruise was 50% sea days. Normally, I am fine with that. But, this ship had very little to do day-to-day. There was one 30 minute exercise class at 8AM - go figure. Or you could sit with the knitting instructor for 2 hours in the morning, then repeat in the afternoon. Or you could make dolls from wood spools. If you played bridge - have at it for 3 or 4 hours a day, Repeat on every sea day! The food: Well, the starting ingredients are high quality. But the preparation is bland, tasteless and insanely inconsistent. The Chef's Table served tasty, hot food. But the main dining room, Manfredi's and World Café all failed on both those counts. We ordered the gnocchi at Manfredi's 4 time and it was different every time, proving that the kitchen didn't care about consistency or quality. And what should have been light, fluffy potato-based pillows where instead dense, lead pellets - they went back. Hot food was almost never served hot and we eventually gave up and simply ate from the cold tables. We spoke to all levels of kitchen and restaurant staff, each listened intently and empathetically and yet over 28 days - NOTHING CHANGED. If you have dietary restrictions, specifically Celiac disease, you will be hard pressed to stay healthy. We travelled with several people afflicted with this disease and can testify to the facts that wait staff and sometimes kitchen staff could not accurately provide ingredient information and no one took care to prevent cross contamination of gluten-free items as serving utensils were moved from platter to platter by uninformed passengers and crew. Excursions: This is where Viking really blew it. There was a nice selection of optional excursions including many opportunities to see the native animals of Africa, which frankly is the only reason we picked this itinerary. I spoke at length to the Viking representative about the tours and pricing prior to booking the trip. Unfortunately, every one of those excursions was sold out long before we were able to book any excursions, getting a waiting list was a challenge for us and Viking told my travel agent that there were no wait lists - which turned out to be a lie. Our segment was the last one of World Cruise and even all of them didn't get the excursions they wanted. Viking's response - a sharp stick in the eye and a terse "take the included excursion". Well, excuse me, but no one flies half way around the world and spends their hard earned money to sit on dirty buses, ride around filthy cities and look at buildings whose better days were decades ago. That Viking responded in that way illustrates a basic lack of customer service skills and no understanding of their customer base. In talking to on ship personnel who bore the brunt of wide spread discontent, there were approximately110 slots for safari and safari-like excursions across all African ports for 950 passengers. Really, Viking thought it reasonable to have capacity for just over 10% of passengers?? On cruises with Crystal, Regent and Oceania, we were rarely locked out of an excursion or suffered through a bad meal. For Viking this was the norm and at this class of service it is simply unacceptable. IN SUMMARY, SPEND YOUR MONEY WITH A CRUISE LINE THAT UNDERSTANDS AND VALUES YOU AS A CLIENT.

Underwhelmed

Viking Sun Cruise Review by po14463

6 people found this helpful
Trip Details
We picked this cruise line based on reviews and reputation. We picked this cruise for the its itinerary and excursions. Viking missed the mark all too often, then when they had the opportunity to offer some accommodation for their error - chose to pour gasoline on the fire.

Save your money and your sanity - sail another cruise line.

I will acknowledge that the ship is lovely, but that is where the good news both starts and end.

Our bed was like concrete and the towels were worn. The sheets were heavenly. Finally after a week, they had added enough mattress toppers and foam that we could sleep with waking up with aches and pains everywhere.

Our pre-cruise extension to Victoria Falls, advertised as 4 days/3 nights was really 2 days as 2 days were spent in airports and on planes. The specifics of the travel arrangements were not disclosed until we arrived at our Johannesburg hotel. The transfers were to include all portage, yet we had to manhandle our luggage from the airport carousel to the bus for transfer to the ship.

Daily activities: This cruise was 50% sea days. Normally, I am fine with that. But, this ship had very little to do day-to-day. There was one 30 minute exercise class at 8AM - go figure. Or you could sit with the knitting instructor for 2 hours in the morning, then repeat in the afternoon. Or you could make dolls from wood spools. If you played bridge - have at it for 3 or 4 hours a day, Repeat on every sea day!

The food: Well, the starting ingredients are high quality. But the preparation is bland, tasteless and insanely inconsistent. The Chef's Table served tasty, hot food. But the main dining room, Manfredi's and World Café all failed on both those counts. We ordered the gnocchi at Manfredi's 4 time and it was different every time, proving that the kitchen didn't care about consistency or quality. And what should have been light, fluffy potato-based pillows where instead dense, lead pellets - they went back. Hot food was almost never served hot and we eventually gave up and simply ate from the cold tables. We spoke to all levels of kitchen and restaurant staff, each listened intently and empathetically and yet over 28 days - NOTHING CHANGED. If you have dietary restrictions, specifically Celiac disease, you will be hard pressed to stay healthy. We travelled with several people afflicted with this disease and can testify to the facts that wait staff and sometimes kitchen staff could not accurately provide ingredient information and no one took care to prevent cross contamination of gluten-free items as serving utensils were moved from platter to platter by uninformed passengers and crew.

Excursions: This is where Viking really blew it. There was a nice selection of optional excursions including many opportunities to see the native animals of Africa, which frankly is the only reason we picked this itinerary. I spoke at length to the Viking representative about the tours and pricing prior to booking the trip. Unfortunately, every one of those excursions was sold out long before we were able to book any excursions, getting a waiting list was a challenge for us and Viking told my travel agent that there were no wait lists - which turned out to be a lie. Our segment was the last one of World Cruise and even all of them didn't get the excursions they wanted. Viking's response - a sharp stick in the eye and a terse "take the included excursion". Well, excuse me, but no one flies half way around the world and spends their hard earned money to sit on dirty buses, ride around filthy cities and look at buildings whose better days were decades ago. That Viking responded in that way illustrates a basic lack of customer service skills and no understanding of their customer base. In talking to on ship personnel who bore the brunt of wide spread discontent, there were approximately110 slots for safari and safari-like excursions across all African ports for 950 passengers. Really, Viking thought it reasonable to have capacity for just over 10% of passengers??

On cruises with Crystal, Regent and Oceania, we were rarely locked out of an excursion or suffered through a bad meal. For Viking this was the norm and at this class of service it is simply unacceptable. IN SUMMARY, SPEND YOUR MONEY WITH A CRUISE LINE THAT UNDERSTANDS AND VALUES YOU AS A CLIENT.
Viking Cruises, Community Team has responded
Thank you for sharing your experience, Po14463. We are grateful to receive this review, as constructive feedback allows us to improve future sailings. While we’re pleased to learn the ship itself left a positive impression, we regret that aspects of your dining options, stateroom, and shore excursions did not. If you haven’t yet connected with us directly, kindly send your information to TellUs@vikingcruises.com. We hope you’ll choose to join us again in the future, as it would be our pleasure to welcome you aboard once more.
This response is the subjective opinion of the management representative and not of The Independent Traveler, Inc.
po14463’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Viking Sun price drops
250,000+ people have entered their email

Cabin Review

Cabin 5027
Cabins are nice and the bed linens are soft. Towels are often frayed, and not particularly absorbent.

Port & Shore Excursion Reviews