Our first time in Haven on Transatlantic Cruise this April 2019. We had such high expectations based on everything I had read. Took two days until we met our Butler - were we supposed to track him down? Snacks we preordered before the cruise were never delivered.
Did not prebook anything - was told to wait and let the Concierge do it. Finally met him on 2nd day and got 2nd choice on 3 of the 6 dining venues we wanted. Should have just done it myself prior to cruise.
The food in Haven is quite excellent but on a 15 day cruise the Chef has got to change the menu up a bit!! It is an excellent menu but the same, day after day. There are two soup choices and three desserts for lunch and dinner. Can't the chef use some creativity and vary that up a bit. Ice cream - vanilla or chocolate -and we found out from a different waiter, also macadamia nut. Can also get lemon sorbet daily. We wandered thru the buffet one lunchtime and saw gelato and so many other flavors, that we can't get!
The cabin upon first entering is amazing - looking out thru the cabin to the balcony, the views are endless. We came to learn the best thing about this cabin is the balcony. On cloudy, chilly days we spent most of the day out there. I was a little leary of the enclosed balcony but definitely see the need.
The bathroom is sooo poorly planned. I am 5'3" and still pretty spry but getting into the shower was hazardous to my health. The bathtub is so high that I needed help to get in. Finally asked the steward how to navigate the bathtub and he brought in a step ladder for my use! The step ladder got me up to the top of the tub but still had a very big step down into the tub just to shower. Ridiculous!!! Obviously I am not the only person with this issue. Also if you want to use the clothesline over the tub I would have to stand up on the edge of the tub to attempt to reach the line, my husband hanging on to me so I wouldn't fall into the tub.
Also the toilet area has an automatic light that goes on when you enter. In the middle of the night, even with the flimsy drape drawn, the light would shine on my poor sleeping husband. No way to shut the light.