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I choose this cruise because of the awesome itinerary not because of the line. I’ve been on 25 cruises and 3 of those were Norwegian lines. The staff on this cruise were overall miserable, rude, perfunctory and disinterested. However let me add I met some incredible gems who were the highlight of the 11 days. I’m not the type that needs 24/7 pampering at all please believe me but most of the staff were just subpar. It seemed since the pre-paid gratuities came into effect service went in the toilet. My cabin steward I saw 3 times. Guest services were the worst. They honestly didn’t even try to fake being nice. I was upgraded a room and was placed under a public area and barely slept in 11 days. I asked several times to change my room and the manager said her manager would call me and they never did. I went to guest services no fewer than 5 times. The end of the cruise I asked to at least be credited the upgrade of $210 and they basically laughed. The food was the worst of any cruise I’d been on as well. I actually preferred the buffet over the dining room. The dining room had the same selections save one or two different every night. The silver lining was the waiter and ast waiter that we followed around the dining room because they were spectacular. This wasn’t my first rodeo but I’ll guarantee you it’s my last on Norwegian.

Staff needs retraining on professionalism

Norwegian Jade Cruise Review by Shotokan1968

7 people found this helpful
Trip Details
  • Sail Date: May 2019
  • Destination: Mediterranean
  • Cabin Type: Oceanview Picture Window
I choose this cruise because of the awesome itinerary not because of the line. I’ve been on 25 cruises and 3 of those were Norwegian lines. The staff on this cruise were overall miserable, rude, perfunctory and disinterested. However let me add I met some incredible gems who were the highlight of the 11 days. I’m not the type that needs 24/7 pampering at all please believe me but most of the staff were just subpar. It seemed since the pre-paid gratuities came into effect service went in the toilet. My cabin steward I saw 3 times. Guest services were the worst. They honestly didn’t even try to fake being nice. I was upgraded a room and was placed under a public area and barely slept in 11 days. I asked several times to change my room and the manager said her manager would call me and they never did. I went to guest services no fewer than 5 times. The end of the cruise I asked to at least be credited the upgrade of $210 and they basically laughed. The food was the worst of any cruise I’d been on as well. I actually preferred the buffet over the dining room. The dining room had the same selections save one or two different every night. The silver lining was the waiter and ast waiter that we followed around the dining room because they were spectacular. This wasn’t my first rodeo but I’ll guarantee you it’s my last on Norwegian.
Shotokan1968’s Full Rating Summary
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Cabin Review

Oceanview Picture Window
Cabin OC 5526
Do not stay in this cabin you will be below the casino and public area on deck 6 and the foot traffic is 24/7 even at 4am. I barely slept.
Deck 5 Inside Cabins, Outside Cabins