1. Home
  2. Cruise Reviews
  3. Queen Victoria
We've cruised some over the years: river, small ship, big ship. It's a great way to travel. Queen Victoria is the most gorgeous ship I've ever seen. I was so immediately "at home", all the positive reviews of her are true. I am grateful to Cruise Critic reviewers for all their information, it really made a difference. Actually, we found our cruise to be better than the reviews. While there certainly could be more horizontal space in the cabin for "your stuff", and the bathroom is tiny, that's about the only change I'd make. We dined mostly at the Lido buffet and the food was amazingly good with great variety. Service was adequate. The "activities" were fine, we didn't participate much. An artist demo was a waste of time, but Big Dave who manages the Goring, a luxe London hotel was great. The entertainment was mediocre to awful, the "Hollywood" production was the worst I've ever seen. Most staff was polite and professional; interesting to realize after a couple of days that they lack the seemingly-genuine friendliness of the crew on all the other cruises we've taken. Exception was the bar staff in the Chart Room ... most of them were barely civil. Embark and disembarkation was handled very well. Except for one thing: COMMUNICATION We had issues with the Drinks Package and were run around in circles almost 2 days. Communication overall was pretty awful ... and non-existent when it comes to the ports. Cunard is only interested in selling their own shore excursions and provides absolutely no real information on the ports. I found their shore excursions so expensive that I didn’t book an. $59 for a 2-hour walking tour of a small Norwegian town?? Sure, there's a 2-page information sheet delivered the every evening, but it contains very little solid information. A perfect example is Olden. Cunard’s map is a big blob of grey surrounded by more shades of grey, lines that might be streets ... and not a word on the map. I had no idea who to ask, so I visited the Purser's Desk. Looking down, we had seen three little trains, some large buses and lots of activity on the dock. I wanted to go out to the new Loen Skylift, and there might be some other activities we'd like. The clerk shrugged her shoulders when I asked about the map. I was told to sign up for one of Cunard's shore excursions. She said "it's a small town, there's little to do". Really? Then why are we here? What about those little trains? Another shrug. Other passengers were asking the same questions and being given the same answers: "who knows?". This was beyond aggravating. I had extensive research notes on this cruise, but as you all know, some details can't be verified until you arrive at the dock. I could have purchased hours of internet from Queen Victoria and done more research for several hundred dollars, of course. Based on previous cruising experience, I did expect some level of information from the ship. This is Norway, after all, not the Caribbean where most ports are often quite alike. Another example: we had received an email announcing our last port would be hosting a big festival in honor of Norwegian Constitution Day, so no shore excursions. I was really looking forward to Haugesund and the festival. The daily news told us about a couple of parades, and that there would be shuttle busses running all day to the festival for people with limited mobility. That was the extent of the info. They had added a couple of shore excursions. The walk was supposed to be "ten minutes", but we've heard that before. My husband has had a hip replacement, so we boarded one of the busses. It took us to the bottom of a huge bridge over a big river, maybe 3 stories. We were expected to walk up this bridge and down the other side, or perhaps there were several flights of stairs, we couldn't tell. Coming back, we'd have to climb to the top of the bridge again. This was too much for people with limited mobility, that's for sure. There was no sign of a festival of any kind. We asked a couple of people returning to the ship and they confirmed that "the morning parades were the festival, there were no stalls with Norwegian goods or foods, no music, nothing much except a long line of bars and restaurants" on the water". Very disappointing. These two examples are merely that ... Cunard is a wonderful cruise line, Queen Victoria is just a gem and we enjoyed almost every minute. We'll cruise on her again for sure. But someone is not doing their assigned job on Queen Victoria. There's no excuse for not giving passengers any real port information ... just a bunch of fluff and history ... little about the activities available.

Great Ten Days on the elegant QV

Queen Victoria Cruise Review by jsn55

3 people found this helpful
Trip Details
  • Sail Date: May 2019
  • Destination: Baltic Sea
  • Cabin Type: Balcony
We've cruised some over the years: river, small ship, big ship. It's a great way to travel. Queen Victoria is the most gorgeous ship I've ever seen. I was so immediately "at home", all the positive reviews of her are true. I am grateful to Cruise Critic reviewers for all their information, it really made a difference. Actually, we found our cruise to be better than the reviews. While there certainly could be more horizontal space in the cabin for "your stuff", and the bathroom is tiny, that's about the only change I'd make. We dined mostly at the Lido buffet and the food was amazingly good with great variety. Service was adequate. The "activities" were fine, we didn't participate much. An artist demo was a waste of time, but Big Dave who manages the Goring, a luxe London hotel was great. The entertainment was mediocre to awful, the "Hollywood" production was the worst I've ever seen. Most staff was polite and professional; interesting to realize after a couple of days that they lack the seemingly-genuine friendliness of the crew on all the other cruises we've taken. Exception was the bar staff in the Chart Room ... most of them were barely civil. Embark and disembarkation was handled very well.

Except for one thing: COMMUNICATION We had issues with the Drinks Package and were run around in circles almost 2 days. Communication overall was pretty awful ... and non-existent when it comes to the ports. Cunard is only interested in selling their own shore excursions and provides absolutely no real information on the ports. I found their shore excursions so expensive that I didn’t book an. $59 for a 2-hour walking tour of a small Norwegian town?? Sure, there's a 2-page information sheet delivered the every evening, but it contains very little solid information.

A perfect example is Olden. Cunard’s map is a big blob of grey surrounded by more shades of grey, lines that might be streets ... and not a word on the map. I had no idea who to ask, so I visited the Purser's Desk. Looking down, we had seen three little trains, some large buses and lots of activity on the dock. I wanted to go out to the new Loen Skylift, and there might be some other activities we'd like.

The clerk shrugged her shoulders when I asked about the map. I was told to sign up for one of Cunard's shore excursions. She said "it's a small town, there's little to do". Really? Then why are we here? What about those little trains? Another shrug. Other passengers were asking the same questions and being given the same answers: "who knows?". This was beyond aggravating.

I had extensive research notes on this cruise, but as you all know, some details can't be verified until you arrive at the dock. I could have purchased hours of internet from Queen Victoria and done more research for several hundred dollars, of course. Based on previous cruising experience, I did expect some level of information from the ship. This is Norway, after all, not the Caribbean where most ports are often quite alike.

Another example: we had received an email announcing our last port would be hosting a big festival in honor of Norwegian Constitution Day, so no shore excursions. I was really looking forward to Haugesund and the festival. The daily news told us about a couple of parades, and that there would be shuttle busses running all day to the festival for people with limited mobility. That was the extent of the info. They had added a couple of shore excursions.

The walk was supposed to be "ten minutes", but we've heard that before. My husband has had a hip replacement, so we boarded one of the busses. It took us to the bottom of a huge bridge over a big river, maybe 3 stories. We were expected to walk up this bridge and down the other side, or perhaps there were several flights of stairs, we couldn't tell. Coming back, we'd have to climb to the top of the bridge again. This was too much for people with limited mobility, that's for sure. There was no sign of a festival of any kind. We asked a couple of people returning to the ship and they confirmed that "the morning parades were the festival, there were no stalls with Norwegian goods or foods, no music, nothing much except a long line of bars and restaurants" on the water". Very disappointing.

These two examples are merely that ... Cunard is a wonderful cruise line, Queen Victoria is just a gem and we enjoyed almost every minute. We'll cruise on her again for sure. But someone is not doing their assigned job on Queen Victoria. There's no excuse for not giving passengers any real port information ... just a bunch of fluff and history ... little about the activities available.
jsn55’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Cunard Queen Victoria price drops
250,000+ people have entered their email

Cabin Review

Balcony
Cabin BC 4051
Oversized, plenty of storage, could use more horizontal surfaces and wall hooks. Bath wasn't as bad as I had feared. Large balcony. VERY quiet. Mini-bar actually kept things cold, unlike most ships we've been on.
Deck 8 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews