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The itinerary was what prompted me to take this cruise, the ship was luxurious and the staff very professional. The average rating comes from the main dining room food, small portions, and average quality. Some excursion staff is sadly lacking in experience knowledge and organization! Missing excursion tickets, after several attempts and frustrating times dealing with the excursion staff at their counter, after quining up the day prior to the excursion. The day arrived for the excursion, but still no tickets. Again a very frustrating time at the excursion desk trying to explain my predicament and then finally a different staff member, just "reprinted" the required tickets, of cause I asked why not so in the first place?? Some on ship meeting points were too small and too many people squeezed into this space for too long at the time, very bad! Instead of leaving the ship as 1 group on the correct advertised time, guests were already on the tour bus and those on time were almost late! Bella balcony cabin has no chair, a cube. The theatre entertainment started to repeat after 7 days on a 14-day cruise. The gangway was often a problem, whether it was only 1 in use for passengers coming and going with a lot of elderly people in wheelchairs or walking difficulty, so a very slow process. Then some times the gangway in use was just too steep, even for a healthy person. Upon your return from your excursion, unlike many other cruises lines, there was No refreshing welcome drink and cool handtowel waiting for you...........

Expectations dashed - but still a very nice ship.

MSC Preziosa Cruise Review by Sonya11

2 people found this helpful
Trip Details
The itinerary was what prompted me to take this cruise, the ship was luxurious and the staff very professional.

The average rating comes from the main dining room food, small portions, and average quality.

Some excursion staff is sadly lacking in experience knowledge and organization!

Missing excursion tickets, after several attempts and frustrating times dealing with the excursion staff at their counter, after quining up the day prior to the excursion.

The day arrived for the excursion, but still no tickets. Again a very frustrating time at the excursion desk trying to explain my predicament and then finally a different staff member, just "reprinted" the required tickets, of cause I asked why not so in the first place??

Some on ship meeting points were too small and too many people squeezed into this space for too long at the time, very bad!

Instead of leaving the ship as 1 group on the correct advertised time, guests were already on the tour bus and those on time were almost late!

Bella balcony cabin has no chair, a cube.

The theatre entertainment started to repeat after 7 days on a 14-day cruise.

The gangway was often a problem, whether it was only 1 in use for passengers coming and going with a lot of elderly people in wheelchairs or walking difficulty, so a very slow process. Then some times the gangway in use was just too steep, even for a healthy person.

Upon your return from your excursion, unlike many other cruises lines, there was No refreshing welcome drink and cool handtowel waiting for you...........
Sonya11’s Full Rating Summary
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Cabin Review

Bella Balcony Stateroom
Cabin B1
The cabin was too small, not enough seating space with only a cube to sit on.
The double bed was very good.
Ametista Deck Inside Cabins, Balcony Cabins