We chose this cruise because of the new ship and the destinations. This was our fifth cruise with ACL. This one was good but not up to ACL standards as we experienced them before. The ship was nice, clean, and user friendly, with elevator service (a big plus for seniors). The staff was polite and personable, although some needed more training or experience. E.g., we had to ask for fresh towels on two occasions, and on one the towels did not arrive until 5:30 pm. Our main issue was that we were not allotted enough time to fully take advantage of the excursions. For example, the stay in Yorktown was not long enough to accommodate a full visit to the American Revolution Museum and the Jamestown Settlement. The Jamestown excursion involved a lot of walking in crowded conditions and too much info from the guide. Could have been shorter. The excursion to Mt. Vernon was too short to accommodate a full visit to the GW Museum and the mansion. The Military Aviation Museum was so-so. Washington DC excursion was good. The food was inconsistent and there did not seem to be as many choices as before and too many repeats on the menu. We did not like the new overlapping HH/Dinner, because we were with a group of seven (which formed on board), and it was often difficult to find a table after HH, because earlier diners did not clear out as fast as they should have.
Special kudos to server Olivia Wilbur, who could not have been more friendly and efficient, and to historian Bertram Hayes-Davis for informative presentations re Revolutionary War history.
The above said, we still have faith in ACL and have signed up for another cruise in fall 2020 (Hudson River Fall Foliage).
See above re towels.