The crew on this ship is the most helpful, thoughtful and kindest of any cruise line we have ever sailed. We took our 91 year old mother on a cruise for Mother's Day.When we arrived Savannah the cruise director greeted mom and had a brief conversation with her. The next day mom received chocolate covered strawberries in the room. Wow! For the rest of the trip she felt like a rock star. What a nice gesture. Jess, the server in the casino bar was always quick with a drink and always remembered our names. (makes us feel welcomed). The staff at the Normandie Restaurant was just wonderful. When you travel with an older senior it can be difficult, but everywhere we went on the ship the crew were always so kind and helpful. We have sailed on different cruise lines and have sailed on this ship before. I would have to say that the embarkation process for this cruise is the best we have ever had. The staff at the terminal checks your documents and photographs you on the way into the building. Then you are sent through security. That's it! No standing in line for hours. After security we went directly on to the ship. WOW! We had a balcony stateroom that was plenty big enough for 3 adults. The room steward, Claudius was very attentive and our room was very clean and tidy every day.