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We’ve sailed with Seabourn and Hapag Lloyd before and were interested to try Crystal for a short six day cruise to see how life would be on a bigger ship. In some respects Serenity was excellent. The food in the MDR, Waterside, was varied and to a very high standard. Service was quicker than Seabourn and Barbara was a wonderful waitress. Service and dining in the speciality restaurants, Prego and Umi Uma, was absolutely first class. The decor is very old fashioned though. In the Italian Prego, that is almost forgivable as there is at least some soul to it. In Umi Uma the decor is dark, soulless and like a department store restaurant in the 1980s...it really could have done with something in the recent refit. Absolutely no problems with the wonderful cuisine and good quality included wines and spirits. We had a Penthouse Suite which, although only lightly refreshed on the recent refit, was very well appointed, with lots of space and well thought out. Our butler Richard was an absolute marvel...he deserves six stars for his positive can-do attitude and for serving meals in the cabin so well. Our stewardesses were completely wonderful and the cabin was kept pristine all through. The bathroom is good but old fashioned and the Etro toiletries are poor. Topped-up chocolates were unbelievably good. Enrichment was good. Entertainment was superb...better than Seabourn, with higher production values and a great theatre. The things that were missing were hard to put a finger on. Overall it was probably the ‘holiday’ feeling and warmth that you instantly get on Seabourn and Hapag Lloyd, the overall ship design and the ability to settle into that ship easily. Many of the staff and crew were excellent on Serenity, but many were also less than engaged and tired. The crew was invisible...however the entertainment director was fantastic. The ship doesn’t flow. It’s hard to find your way around. It feels old fashioned and it shows that the recent dry dock only refreshed certain areas. The fountain in the main atrium is a tacky shopping centre disgrace. The outside areas are poorly used: the back of the buffet area is too small and unshaded; there is no pool bar and no outside evening parties. Maybe it was just the time of year? Passengers from all over the world. Mainly US, China and Japan and many in groups. Ports were good, tendering OK but not as good as on Seabourn or Hapag Lloyd. Overall, maybe we are just used to a smaller ship? We’d still come back at the right price and itinerary though!

Ticks all the boxes, yet something was missing...

Crystal Serenity Cruise Review by Ovener

3 people found this helpful
Trip Details
  • Sail Date: May 2019
  • Destination: Mediterranean
  • Cabin Type: Penthouse Suite with Verandah
We’ve sailed with Seabourn and Hapag Lloyd before and were interested to try Crystal for a short six day cruise to see how life would be on a bigger ship.

In some respects Serenity was excellent.

The food in the MDR, Waterside, was varied and to a very high standard. Service was quicker than Seabourn and Barbara was a wonderful waitress.

Service and dining in the speciality restaurants, Prego and Umi Uma, was absolutely first class. The decor is very old fashioned though. In the Italian Prego, that is almost forgivable as there is at least some soul to it. In Umi Uma the decor is dark, soulless and like a department store restaurant in the 1980s...it really could have done with something in the recent refit. Absolutely no problems with the wonderful cuisine and good quality included wines and spirits.

We had a Penthouse Suite which, although only lightly refreshed on the recent refit, was very well appointed, with lots of space and well thought out. Our butler Richard was an absolute marvel...he deserves six stars for his positive can-do attitude and for serving meals in the cabin so well. Our stewardesses were completely wonderful and the cabin was kept pristine all through. The bathroom is good but old fashioned and the Etro toiletries are poor. Topped-up chocolates were unbelievably good.

Enrichment was good. Entertainment was superb...better than Seabourn, with higher production values and a great theatre.

The things that were missing were hard to put a finger on. Overall it was probably the ‘holiday’ feeling and warmth that you instantly get on Seabourn and Hapag Lloyd, the overall ship design and the ability to settle into that ship easily.

Many of the staff and crew were excellent on Serenity, but many were also less than engaged and tired. The crew was invisible...however the entertainment director was fantastic.

The ship doesn’t flow. It’s hard to find your way around. It feels old fashioned and it shows that the recent dry dock only refreshed certain areas. The fountain in the main atrium is a tacky shopping centre disgrace. The outside areas are poorly used: the back of the buffet area is too small and unshaded; there is no pool bar and no outside evening parties. Maybe it was just the time of year?

Passengers from all over the world. Mainly US, China and Japan and many in groups.

Ports were good, tendering OK but not as good as on Seabourn or Hapag Lloyd.

Overall, maybe we are just used to a smaller ship? We’d still come back at the right price and itinerary though!
Ovener’s Full Rating Summary
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Cabin Review

Penthouse Suite with Verandah
Cabin PS
Very well appointed with ample space and lovely balcony. Perfectly serviced.
Penthouse Deck Suite Cabins

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