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We booked a 10 days holiday cruise from NYC to Bahamas & Bermuda in April. We stayed at the 11th Floor Mid Ship mini Suite on the Port side. Once the ship left the calm water, Squeaking sound appeared louder and louder inside our Cabin and outside vicinity. Making us wondered how structurely sound of this ship. The loud squeaking noise caused us to have bad sleep on our entire Cruise! The only peaceful night of sleep my family had was when the Jade docked at Bermuda for overnight! Our room Steward was friendly but lazy! He didn't put up the sofa bed in the upright position in the mornings after nighty use (do less work)! The suite countertops are not wiped regularly with dust lingering. The Grand Pacific Main Dinning Room staffs were aweful!! Multiple times, these Servers didn't even know our table numbers. Waiting to order foods after seatings took a long long time on mutiple occasions and received the wrong orders from other tables instead. They put up very fake smiles when talking to us. The Host of the Grand Pacific Dinning Room from India, appeared to lack leadership skills and poor supervision on his Server team. After the Jade went through a rough night before arriving to the first port of Cape Carnveral, The Ship Captain ( called himself as "the Old Man") made announcement about the 15 foot waves we encountered overnight. Should he had warned us, the passengers, about the rough sea expected ahead, the night before instead of talking about it after the fact?!?

A Refurbished ship that SQUEAK and with MEDIOCRE Crew

Norwegian Jade Cruise Review by PoSgt

1 person found this helpful
Trip Details
  • Sail Date: April 2019
  • Destination: Bahamas
  • Cabin Type: Mid-Ship Mini-Suite with Balcony
We booked a 10 days holiday cruise from NYC to Bahamas & Bermuda in April. We stayed at the 11th Floor Mid Ship mini Suite on the Port side. Once the ship left the calm water, Squeaking sound appeared louder and louder inside our Cabin and outside vicinity. Making us wondered how structurely sound of this ship. The loud squeaking noise caused us to have bad sleep on our entire Cruise! The only peaceful night of sleep my family had was when the Jade docked at Bermuda for overnight!

Our room Steward was friendly but lazy! He didn't put up the sofa bed in the upright position in the mornings after nighty use (do less work)! The suite countertops are not wiped regularly with dust lingering.

The Grand Pacific Main Dinning Room staffs were aweful!! Multiple times, these Servers didn't even know our table numbers. Waiting to order foods after seatings took a long long time on mutiple occasions and received the wrong orders from other tables instead. They put up very fake smiles when talking to us. The Host of the Grand Pacific Dinning Room from India, appeared to lack leadership skills and poor supervision on his Server team.

After the Jade went through a rough night before arriving to the first port of Cape Carnveral, The Ship Captain ( called himself as "the Old Man") made announcement about the 15 foot waves we encountered overnight. Should he had warned us, the passengers, about the rough sea expected ahead, the night before instead of talking about it after the fact?!?
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Cabin Review

Mid-Ship Mini-Suite with Balcony
Cabin MA 11500s
Once the ship left the calm water, Squeaking sound appeared louder and louder inside our Cabin and outside vicinity. Making us wondered how structurely sound of this so call Refurbished ship is. The loud squeaking noise caused us to have bad sleep on our entire Cruise! The only peaceful night of sleep my family had was when the Jade docked at Bermuda for overnight!
Deck 11 Inside Cabins, Suite Cabins

Port & Shore Excursion Reviews