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Island Princess Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
1,190 Reviews

Customer service is non existant

Island Princess Cruise Review by Lisarue

4 people found this helpful
Trip Details
  • Sail Date: May 2019
  • Destination: Alaska
  • Cabin Type: Oceanview (obstructed view)

Choose this due to low price. Had problems with a flight booked through princess cancelling and not being rebooked. This resulted in us having to pay a second time for air fare to and from ship with absolutely ZERO help from princess. I'm sure we can kiss that money good bye.

Cabin was a nice size. Good sized shower and a good view. Our cabin steward was great. Very helpful.

We lived Funch. He is a piano player and singer. The show's were good too.

Tours/excursions could have gone smoother.

Food and service in the dining rooms was great. The buffet was below average. Our specialty dining wasn't worth the extra money we spent for it.

Pushy sales people everywhere.

A lot of misinformation at the booking of the cruise.

Next time, I will not book directly with cruise line or use a travel agent that I can't meet with face to face. Having a direct number for someone that could have helped with flight issues could have changed this whole review


Lisarue's Full Rating Summary
Cabin
Onboard Experience
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
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Cabin Review

Oceanview (obstructed view)
Cabin OV D727

Cabin was a good size with a good sized shower and decent view


Port & Shore Excursion Reviews


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Lisarue
1 Reviews Written
4 Helpful Votes
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