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I chose this cruise to spend 12 days on vacation. It was my second NCL transatlantic experience and I had a great time on the first. I expected four nice ports and lots of relaxing, fun days at sea. A week before we sailed we were informed that we were cut to ten days, with two marginal at best ports. After much noise we got two better ports back, but the chaos caused by the changes were not worth the trouble. The changes caused a massive amount of upheaval and required multiple visits to the guest services and shore excursions desks to try to correct overcharges, cancelled excursions, etc. After being reassured for four days that I was on the list for a shore excursion I had booked and paid for, when tickets were issued to others I was told I had in fact not made the list and was out of luck. Not even an apology. There were not enough excursions for the number of passengers and the port changes were not planned for or handled well. I have a mobility issue that prevents long walks, multiple stairs, etc, but I do not need a wheelchair or other assistive device. There were minimal excursions planned at "Level 1" and the online sales descriptions were not complete. On the ship I was told I could not participate in the other two I had booked that I had been rebooked for because of the physical requirements. The only excuse given was "it's Europe". Again, not even "sorry". I am still waiting for refunds for the shore excursions that were taken away. We were redirected to a more northern shipping lane, resulting in it being too cold to spend any time outside. Almost 4000 people were crammed into the indoor spaces, resulting in MANY passengers coughing and reporting respiratory infections. One major annoyance was that from what some passengers reported, a very large block of rooms was sold at a low price to a large group of rude, unpleasant people. This group mostly pretended not to speak English as the pushed through lines and led their friends past people who'd been waiting patiently. They overwhelmed public spaces and the Garden Cafe, taking up full tables of seating all day, refusing to share, pushing through lines and hoarding food. They took over spaces with events scheduled for their own purposes and ignored requests to allow the events to take place. I personally witnessed this at least twice. The staff worked hard to deal with the changes and angry guests. There were many clogged toilets, many soap dispensers not working in public bathrooms. Twice I was served drinks in glasses with lipstick on them. Not mine! Cleanliness was next to impossible apparently. This could account for the many illnesses onboard. It was not all bad. My cabin and steward were wonderful, most of the specialty restaurants had good service and decent food. The O'Sheehan's staff did a wonderful job at breakfast no matter how large the crowd. Million Dollar Quartet was an exceptionally good show. Cirque Dreams and Steam was very entertaining. Burn the Floor was good but is getting a bit tired. The entertainment in the Atrium ranged from really good (music in the evenings) to horribly lame. The daytime events were always at volume that was much too high for the setting. The afternoon movies were too loud to even allow sitting in the general area. I have hearing issues from years of rock concerts and it was still too loud for me! I am not ready to give up on NCL yet, but I may not cruise out of NYC again if the partial charter nightmare continues. I hope they made enough money from the group to make up from the lost business from the people who's vacations were ruined by the constant stress of dealing with pushing, shoving and general rudeness. Lack of cleanliness is inexcusable when so many people are packing indoors in a relatively small space.

Not What I Thought I Was Getting

Norwegian Getaway Cruise Review by Zippeedee

3 people found this helpful
Trip Details
  • Sail Date: April 2019
  • Destination: Transatlantic
  • Cabin Type: Spa Mini-Suite with Balcony
I chose this cruise to spend 12 days on vacation. It was my second NCL transatlantic experience and I had a great time on the first. I expected four nice ports and lots of relaxing, fun days at sea. A week before we sailed we were informed that we were cut to ten days, with two marginal at best ports. After much noise we got two better ports back, but the chaos caused by the changes were not worth the trouble. The changes caused a massive amount of upheaval and required multiple visits to the guest services and shore excursions desks to try to correct overcharges, cancelled excursions, etc.

After being reassured for four days that I was on the list for a shore excursion I had booked and paid for, when tickets were issued to others I was told I had in fact not made the list and was out of luck. Not even an apology. There were not enough excursions for the number of passengers and the port changes were not planned for or handled well.

I have a mobility issue that prevents long walks, multiple stairs, etc, but I do not need a wheelchair or other assistive device. There were minimal excursions planned at "Level 1" and the online sales descriptions were not complete. On the ship I was told I could not participate in the other two I had booked that I had been rebooked for because of the physical requirements. The only excuse given was "it's Europe". Again, not even "sorry". I am still waiting for refunds for the shore excursions that were taken away.

We were redirected to a more northern shipping lane, resulting in it being too cold to spend any time outside. Almost 4000 people were crammed into the indoor spaces, resulting in MANY passengers coughing and reporting respiratory infections.

One major annoyance was that from what some passengers reported, a very large block of rooms was sold at a low price to a large group of rude, unpleasant people. This group mostly pretended not to speak English as the pushed through lines and led their friends past people who'd been waiting patiently. They overwhelmed public spaces and the Garden Cafe, taking up full tables of seating all day, refusing to share, pushing through lines and hoarding food. They took over spaces with events scheduled for their own purposes and ignored requests to allow the events to take place. I personally witnessed this at least twice.

The staff worked hard to deal with the changes and angry guests. There were many clogged toilets, many soap dispensers not working in public bathrooms. Twice I was served drinks in glasses with lipstick on them. Not mine! Cleanliness was next to impossible apparently. This could account for the many illnesses onboard.

It was not all bad. My cabin and steward were wonderful, most of the specialty restaurants had good service and decent food. The O'Sheehan's staff did a wonderful job at breakfast no matter how large the crowd. Million Dollar Quartet was an exceptionally good show. Cirque Dreams and Steam was very entertaining. Burn the Floor was good but is getting a bit tired.

The entertainment in the Atrium ranged from really good (music in the evenings) to horribly lame. The daytime events were always at volume that was much too high for the setting. The afternoon movies were too loud to even allow sitting in the general area. I have hearing issues from years of rock concerts and it was still too loud for me!

I am not ready to give up on NCL yet, but I may not cruise out of NYC again if the partial charter nightmare continues. I hope they made enough money from the group to make up from the lost business from the people who's vacations were ruined by the constant stress of dealing with pushing, shoving and general rudeness. Lack of cleanliness is inexcusable when so many people are packing indoors in a relatively small space.
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Cabin Review

Spa Mini-Suite with Balcony
Cabin M9 14156
My cabin was very nice. Perfectly located on the ship as I needed to be near the elevators. The bathroom is the best cruise cabin bathroom I've ever had. Huge walk in shower with multiple water jets and rainwater shower head. I moved my bed a bit closer to the sofa as I sleep on the left side and there wasn't much room near the window. My steward was wonderful. She had the bed moved after I moved the nightstands. There was plenty of room and plenty of storage space. The double sink in the bathroom makes it difficult to store toiletries in a convenient way.
Deck 14 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews