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Norwegian Sun Review

4.0 / 5.0
Editor Rating
2215 reviews
53 Awards

Disappointing

Review for Norwegian Sun to Cuba
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LSKY
6-10 Cruises • Age 50s

Rating by category

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Additional details

Sail Date: May 2019
Cabin: Penthouse with Balcony

This was my 5th Norwegian Cruise, previous 4 were on other ships. The Sun was disappointing; service and amenities were below what I enjoyed on other Norwegian ships. I was in a suite which has always included water and liquor in the room, but not on the Sun! Had to pay extra for bottled water.

Many of the bars were never opened. So, yes, they claim unlimited drinks, but hard time finding one on the Sun. The pool and hottub area was surrounded by a low redwood wall. Very ugly and not sure of the purpose. There were no openings, you had to CRAWL OVER the wall to access the pool or hot tubs. The entire area was bland and unattractive. The staff was not as friendly or helpful, slow service in restaurants and bars. Staff seemed to forget that the customer comes first, always trying to change what was promised with the excuse it's beyond their control. Very disappointed in their customer service and the Sun.

Cabin Review

Penthouse with Balcony

Cabin SG

Oddly laid out. Lots of wasted space in bathroom. Shower was REDICULOULY small. I'm 5'4" and barely fit under shower head. Had to open door and step out to bend over to shave legs.

10 Helpful Vote

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