The cruise was not a very good experience for us. When travel agent was selling us the ship, we were told us it is comparable to the royal caribbean fleet. We came in this ship expecting similar conditions for the ship and we were shocked by the general condition and the lack of cleanliness. He did not sell this as an inferior quality cruise liner. When we complained at the reception desk we were told to wait to the end of the cruise and express our thoughts in the opinion survey. About the ship - Horizon: Ship itself is old and run down, probably should be retired. With alleged major refurbishment in 2012 only certain areas looked acceptable and that did not include cabins. About our cabin: bathroom smelled like urine 90% of the time, vanity top pealing, cabin AC not working, bathroom light not working, the showers were mildewy, furnishings dated and worn out, towels had seen better days, carpet was filthy and with stains It was very noisy in the rooms, we could hear our loud neighbors, as well as people calling on each other from the hallways. The majority of the passengers were spaniards and they are loud! Most passengers did not use the disinfectant machines People smoke almost everywhere outdoors The staff was friendly and helpful. The value for money was poor compared to what is on offer elsewhere.

Old ship, dated and dirty

Horizon Cruise Review by Magala2019

9 people found this helpful
Trip Details
  • Sail Date: April 2019
  • Destination: Greece
The cruise was not a very good experience for us.

When travel agent was selling us the ship, we were told us it is comparable to the royal caribbean fleet. We came in this ship expecting similar conditions for the ship and we were shocked by the general condition and the lack of cleanliness. He did not sell this as an inferior quality cruise liner.

When we complained at the reception desk we were told to wait to the end of the cruise and express our thoughts in the opinion survey.

About the ship - Horizon: Ship itself is old and run down, probably should be retired. With alleged major refurbishment in 2012 only certain areas looked acceptable and that did not include cabins.

About our cabin: bathroom smelled like urine 90% of the time, vanity top pealing, cabin AC not working, bathroom light not working, the showers were mildewy, furnishings dated and worn out, towels had seen better days, carpet was filthy and with stains

It was very noisy in the rooms, we could hear our loud neighbors, as well as people calling on each other from the hallways.

The majority of the passengers were spaniards and they are loud!

Most passengers did not use the disinfectant machines

People smoke almost everywhere outdoors

The staff was friendly and helpful.

The value for money was poor compared to what is on offer elsewhere.
Magala2019’s Full Rating Summary
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Cabin Review

Cabin
About our cabin: bathroom smelled like urine 90% of the time, vanity top pealing, cabin AC not working, bathroom light not working, the showers were mildewy, furnishings dated and worn out, towels had seen better days, carpet was filthy and with stains

It was very noisy in the rooms, we could hear our loud neighbors, as well as people calling on each other from the hallways.