DH had Bermuda as a bucket list item and we've heard wonderful t hings about the Grandeur (all true!). From the time we boarded to disembarkation, the ship and crew were first class and we had a wonderful time.
The ship may be older, but is in very good condition. We were told the crew had been voted friendliest crew in the fleet. I can certainly see why. There wasn't anyone that wasn't doing the best possible job.
The dining service team were first class. We heard our sailing was only the second sailing where our waiter was a waiter ( he was an assistant waiter prior to that). We would have thought he had been doing this for years. Both he, his assistant and the head waiter left us wanting for nothing.
This was a due aft balcony. The balcony had 2 chaise lounges, 2 chairs and a regular table. There was also shade to be had. The cabin had plenty of space and the bed was the newer higher frame with a taller, comfortable mattress. There was the standard small safe and refrigerator. The bath had the shower/tub combination. The flat panel tv swiveled for use, but does not have the software to view your account.