We ended up on this cruise by accident - we were originally scheduled to cruise on the Navigator sailing that was meant to be the first sailing after the renovation. When we found out our original cruise was cancelled, we immediately called and got on one of the only ships available. After the horrible customer service by the land side crew (hung up on, laughed at, and told we didn't matter), we booked a cruise 3X the original price of our Navigator sailing.

Symphony, after all of the tears and trouble of being cancelled and treated like garbage by customer service, gave us the cruise of a lifetime. The crew on board were absolutely incredible! From the moment we walked into the building at Port Miami, the customer service was stellar. We got stuck with My Time dining due to booking the cruise only 10 days before sailing and we were weary and worried about having to make reservations every day. The staff at the dining room were able to make us a standing reservation for the entire trip. After our first night with Andreea and Kunal, we knew we HAD to sit in their area every night. We made the request and they worked their magic - we had them for all 7 nights and they were honestly the highlight of the trip. We looked forward to dinner each night, returning from our day out and about excited to tell them about what we experienced and to find out how their day went. By the end of the trip, we had inside jokes and everything. I wish I could have them on every trip.

The ship in general is absolutely beautiful - everything is so clean and there are helpful staff everywhere. We were hardly able to see it all during our 7 night stay. Central Park is beautiful and the promenade has so much going on. Read more