Our cruise was a 14 day Baltic Sea sailing 28th April 2019.
We have sailed on Queen Victoria many times, but sadly our recent cruise to the Baltic will likely be our last on this ship. The embarkation, the service, the food, the elegance and the general ambience on the ship plus the choice of shore excursions were all as we have come to expect, excellent. But there were a couple of issues that spoilt the cruise. The cabin and the public spaces were uncomfortably cold.
Firstly the cabin temperature was simply too cold to relax in, even withe temperature dialled up to maximum and wearing the heavy Cunard dressing gown.
Some of the bars, particularly the Commodore Club were also much too cold to relax in, especially for ladies wearing evening dresses. This is our favourite place for after-dinner drinks, but we could only stay for one. We witnessed couples entering, shuddering and exiting. One group of four couples walked in and immediately all four of the gents gave their jackets to the ladies.
I know we were far from alone in these views. Just about every conversation in the lifts and bars mentioned the low temperature. One lady told us she had been on Victoria SIXTEEN times and had never been this cold before.
To be fair the temperature did improve in the public spaces during the second week, but not in the cabins.
The second issue was the general shabbiness of the Queens Grill suites, (state rooms to the Americans). The sofa bed needs to be renewed or at least re-upholstered, and the carpet has staines. NOT the fault of the Cabin Stewards (Butler and Staff), who kept the room immaculate at all times.
The usual complaint of the cost of drinks and the high service charge (10% should be more that enough), is well documented, but I guess the ships sail completely full, so why would that change?
I do not agree with the complaints about the 'strict' dress code, (which enforcement is no longer as strict as it should be). Cunard make it quite clear what is expected and give very good reasons for it, (aside from the fact that dressing smartly, and appropriately, is a courtesy you extend to others). So if it is not to your taste, choose a different cruise line.
A proper refurbishment of the Q3 cabins is well overdue.