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A very mixed bag If you are interested in a review that unlike many posted by travel professionals please read on - I do read reviews and was disappointed that my experience on Celestyal did not live up to the rave reviews for Celestyal Crystal . First the good - The staff mostly all willing to greet passengers with a smile and kind words. The room - we had an XC category room on level 4 - the room was quit spacious- the bed comfortable and while a bit dated always clean. The itinerary- one of the primary reasons we choose Celestyal was excellent. The Cuban entertainment team- one of the very best we have ever had on any ship we have been on - which is saying something as several of our previous cruises have been on lines like Disney and celebrity - vocally honestly very good . The Cruise director- Danny One word - Awesome! When have you seen a cruise director join the show to sing and dance? Shore excursions- For the amount of folks they had to take in the included excursions- they did a good job. The guides on the excursions were some of the best we have experienced Now to the klunky and quirky and not so good The bar service - unlimited drinks - do not imagine yourself in Cancun by any stretch of the imagination- they employ a method that requires staff to wait your drink- they say ‘so we can keep track of what we use’ - my guess is that the bar staff tips are tied to the amount of drinks they serve. Here is what that means - service is very unpredictable waiting 10 minutes for an espresso - not unusual. But if you learn the waiters who would not just take 8 orders it could be very prompt. Or as happened to me after waiting 15 minutes for a sparkling water they gave me someone else’s card - and I had to go back to get retrieve my card as I could never get back into my room :) Always double check that you got your card back :) The food - Unpredictable- sometimes quit good on other days just not good. I am a food snob but when the rice and chicken on American is not over cooked that’s saying something and the rice and chicken were better on my flight - good for American not sure how to explain mushy rice and dry chicken for most the week. Now we did have some really good dish’s but it was hard to know. It was midway through the week before we had what we would describe as a really good desert - kind of a first for us on any cruise. The staff - While some were great we had some who simple did not have language or competence for the task they were attempting to fill. At reception we had one amazing staff person who went out of their way to help and another who seemed to think his job was to smile and explain away the issues we were raising- in fact I’m pretty sure he straight up lied telling us the ship (1200 capacity) was at 100 percent and later to discover it was at 701? On another occasion when trying to share about a really bad tender experience waiting for over an hour - he told us the tender was every half hour. Again either a language or competence. The smell of diesel- Was present in the dining room almost every evening and in our room daily - I struggled with nasal congestion until I got off the ship Disembarkation- In over a dozen cruises on multiple lines all over the world I was quit surprised by how klunky and long it took - actually I’ve never taken this long to disembark To repeat? I am pretty unsure if I would repeat with Celestyal now that other major lines are picking similar itineraries. Also we are pretty sure we won’t be repeating Greece - it overall did not fully live up to the hype.

A mixed bag -

Celestyal Crystal Cruise Review by judah722

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Trip Details
A very mixed bag

If you are interested in a review that unlike many posted by travel professionals please read on - I do read reviews and was disappointed that my experience on Celestyal did not live up to the rave reviews for Celestyal Crystal .

First the good -

The staff mostly all willing to greet passengers with a smile and kind words.

The room - we had an XC category room on level 4 - the room was quit spacious- the bed comfortable and while a bit dated always clean.

The itinerary- one of the primary reasons we choose Celestyal was excellent.

The Cuban entertainment team- one of the very best we have ever had on any ship we have been on - which is saying something as several of our previous cruises have been on lines like Disney and celebrity - vocally honestly very good .

The Cruise director- Danny

One word - Awesome!

When have you seen a cruise director join the show to sing and dance?

Shore excursions-

For the amount of folks they had to take in the included excursions- they did a good job.

The guides on the excursions were some of the best we have experienced

Now to the klunky and quirky and not so good

The bar service - unlimited drinks - do not imagine yourself in Cancun by any stretch of the imagination- they employ a method that requires staff to wait your drink- they say ‘so we can keep track of what we use’ - my guess is that the bar staff tips are tied to the amount of drinks they serve.

Here is what that means - service is very unpredictable waiting 10 minutes for an espresso - not unusual. But if you learn the waiters who would not just take 8 orders it could be very prompt.

Or as happened to me after waiting 15 minutes for a sparkling water they gave me someone else’s card - and I had to go back to get retrieve my card as I could never get back into my room :)

Always double check that you got your card back :)

The food -

Unpredictable- sometimes quit good on other days just not good. I am a food snob but when the rice and chicken on American is not over cooked that’s saying something and the rice and chicken were better on my flight - good for American not sure how to explain mushy rice and dry chicken for most the week. Now we did have some really good dish’s but it was hard to know.

It was midway through the week before we had what we would describe as a really good desert - kind of a first for us on any cruise.

The staff -

While some were great we had some who simple did not have language or competence for the task they were attempting to fill.

At reception we had one amazing staff person who went out of their way to help and another who seemed to think his job was to smile and explain away the issues we were raising- in fact I’m pretty sure he straight up lied telling us the ship (1200 capacity) was at 100 percent and later to discover it was at 701? On another occasion when trying to share about a really bad tender experience waiting for over an hour - he told us the tender was every half hour. Again either a language or competence.

The smell of diesel-

Was present in the dining room almost every evening and in our room daily - I struggled with nasal congestion until I got off the ship

Disembarkation-

In over a dozen cruises on multiple lines all over the world I was quit surprised by how klunky and long it took - actually I’ve never taken this long to disembark

To repeat?

I am pretty unsure if I would repeat with Celestyal now that other major lines are picking similar itineraries.

Also we are pretty sure we won’t be repeating Greece - it overall did not fully live up to the hype.
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