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Ovation of the Seas Review

4.5 / 5.0
Editor Rating
672 reviews
5 Awards

Ovation Hawaii cruise -what a mightmare

Review for Ovation of the Seas to Hawaii
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lifetimecuiser
10+ Cruises • Age 70s

Rating by category

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Additional details

Sail Date: May 2019
Cabin: Ocean View Balcony

We wanted to go back to Hawaii to visit the Arizona Memorial and visit the islands again. However, before this cruise even started there were problems. The Arizona Memorial is closed and will be for some an undisclosed amount of time. They are doing construction around the memorial that will keep it closed for awhile. But that wasn't the main reason for this review. This was our 35th cruise and the most disappointing one. We started getting e-mails from RCCL that because of "Coast Guard inspections that had to be done", there was a change in the itinerary that will cause the ship to remain in Honolulu for two days. Then one of the island would be bypassed and we would spend two days in Maui. So that meant we would only visit two islands. We tried to cancel the cruise but e-mails started to come AFTER the 90 day period for getting a full refund. This is unacceptable. You can't tell us that they didn't know about these inspections before hand. I guess RCCL feared people would cancel the cruise. They did refund the passengers one full day to make up for the island that was missed. Then we received another e-mail stating that because the ship had to pass under the "Lions Gate Bridge" as a certain time we had to arrive and leave Victoria BC because the ship was the largest to sail under the bridge and had to pass under it at a certain time. Again, you mean to tell the passengers you didn't know about that ahead of time ? We arrived in Vancouver a day earlier. There were a lot of passengers who got off the ship either because they lived there or made travel plan changes. Most felt they rather be home then to spend another night on the ship.

EMBARKATION:

The problem started before we even got to the ship. The person who greeted us in the airport terminal had no clue what was going on. She said to wait outside for our bus to arrive but what she didn't know was that there was confusion because there were other passengers waiting for buses and there didn't seem to be any logical order. We waited for over an hour for the bus to arrive. In addition, because certain areas needed to be shut down, we couldn't board the ship until after 2:00 PM. There was no food service available until dinner time. RCCL refunded you $30 per person for a food allowance. This was not comforting especially traveling for over 12 hours and the airlines don't provide food service. Once we arrived, picture thousands of passengers trying to get thru security. I must say that if you checked in on-line the process went very smooth. After you passed thru security a RCCL person took your picture on a tablet and as long as you printed your boarding pass ahead of time you boarded the ship. Your Seapass card was waiting at your cabin.

Cabin Review

Ocean View Balcony

The cabin had more than adequate storage space. It even had storage above the bed. Overall, you should be happy with the cabin itself. The cabin steward was very good and was able to accommodate our needs without having to remind him.

10 Helpful Votes

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