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We chose this particular cruise because it was one of the few seven-day cruises to Cuba...most were shorter. The good news was the itinerary and the Cuban ports as well as the Cuban tours. The shop’s casino was excellent and the public areas were very good. The bad news was that the food, specifically in the buffet was cheap, bland, and generally inedible. This was one of the few cruises we’ve lost weight. (The Chef’s Table was excellent, but exorbitantly priced at $85 a person.) The dining room was good, but not very good. The rooms are tiny in an effort to squeeze every foot of space into a profit producing area. We had a Junior Suite that was also tiny. The junior crew is willing to provide service, but are generally undertrained by the senior staff. The ship’s most senior officers were rarely seen and, when the made an appearance, made little eye contact with customers. The Crown and Anchor Society is also something of a joke...they offer little. The theater entertainment was very good four evenings; however, terrible on two nights. Because of the general reduction of amenities...no welcome drink...rancid toilet articles...few bar snacks...unappetizing food...and so forth...we do not plan to sail on Royal Caribbean in the future.

GOOD ITINERARY...MEDIOCRE FOOD, ENTERTAINMENT, AND SERVICE

Empress of the Seas Cruise Review by kustkaf

Trip Details
  • Sail Date: May 2019
  • Destination: Cuba
  • Cabin Type: Junior Suite with Balcony
We chose this particular cruise because it was one of the few seven-day cruises to Cuba...most were shorter.

The good news was the itinerary and the Cuban ports as well as the Cuban tours. The shop’s casino was excellent and the public areas were very good.

The bad news was that the food, specifically in the buffet was cheap, bland, and generally inedible. This was one of the few cruises we’ve lost weight. (The Chef’s Table was excellent, but exorbitantly priced at $85 a person.) The dining room was good, but not very good. The rooms are tiny in an effort to squeeze every foot of space into a profit producing area. We had a Junior Suite that was also tiny. The junior crew is willing to provide service, but are generally undertrained by the senior staff. The ship’s most senior officers were rarely seen and, when the made an appearance, made little eye contact with customers. The Crown and Anchor Society is also something of a joke...they offer little.

The theater entertainment was very good four evenings; however, terrible on two nights.

Because of the general reduction of amenities...no welcome drink...rancid toilet articles...few bar snacks...unappetizing food...and so forth...we do not plan to sail on Royal Caribbean in the future.
kustkaf’s Full Rating Summary
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Cabin Review

Junior Suite with Balcony
Cabin J3 9610
Small...few amenities
Deck 9 Inside Cabins, Outside Cabins, Suite Cabins