We chose this cruise only for the sailing under London Bridge which was definitely the highlight .
We haven’t sailed on Silversea for a few years (as Crystal is our cruise line of choice) and remember luxuries like Perrier Juneau being the house champagne and the crew knowing your name within a couple of days aboard, the soap menu on arrival and your mini bar being stocked with your choice of spirits or liqueurs, the flurry of napkins being placed in your lap whether in the dining room or out on deck dining , cocktails being made and offered while you lay in a deck chair outside well none of that happened this time around.
Embarkation was very easy with no wait time and straight on to the ship where we were greeted with a glass of bubbly and then left to our own devices.
We had lunch in the Terazzo which was a buffet which was tasty but all the food in the warmer was only tepid and we had to flag a waiter to get water or a drink and again to get coffee so not a great start.
After this happening for the first two days we addressed that and a few other problems with the Hotel manager then the service was definitely improved for the rest of the cruise.
The food In the dinning room and the Italian restaurant was very good and good service and a table was mostly available when we decided to go for dinner.
The entertainment was very average with 3 guest entertainers a violinist,a singer and a pianist, then 2 other resident pianists plus the cruise director Colin who did piano recitals so it was all rather too much of the same and far too high brow for us.The singers and dancers were good but the sets were almost non existent and the shows were very hit and miss.
We are a couple in our 50’s and felt the entertainment is aimed at a senior crowd which seems to be their market.
The stateroom we had was a vista suite and was very comfortable and in good condition but still had the dated bathroom with a pathetic shower and the bath drained very slow so constantly showering in about 6 inches of water, the aircon was constantly too hot and even on the coldest setting was sweltering causing quite a few sleepless nights.The Butler and our steward were very good and breakfast was delivered on time with hot coffee and the stateroom always clean.
The water in the cabins and the restaurants was desalinated and you had to ask for bottled water as it was never offered and the champagne was Monopole but Pommeroy was available but you had to request that also which was very annoying obviously another cost saving measure.
The ship overall was well presented but was very dull decor throughout the lounges with mute colours and no feeling of comfort or luxury ,the pool area was brown on brown with no comfortable seating like outdoor couches or cushions or sculptures or art just a few pots with small fake plants in ,the grill area had no cushions on the seats and drinks served in plastic.
Overall the ship didn’t have the wow factor we have come to expect from other luxury cruise lines we travel on like Crystal or Seabourn it was good but there are lots of good cruise lines out there Like Holland America or Oceania that you don’t have to pay the premium prices we paid for this cruise. We will not be back to Silverseas again and talking to a lot of guests onboard and on cruise critic a lot of them felt the same way.
Shame as this was once a very good experience!
Comfortable cabin but aircon never worked properly,very noisy in rough seas and no storage in bathroom.