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From the time ROyal Caribbean changed the itinerary conveniently 59 days before sailing, to the chaos created in baggage claim at disembarking, the most common words from ships staff was “We apologize”. The ship board staff constantly had to make excuses and apologize for numerous situations they had difficulty dealing with. AVOID this ship......while the ship itself is marvelous and a great asset, poor management both in Miami and on board make this ship one to avoid. Guest after guest had unfavorable comments......we just had difficulty grasping why all the problems occurred. The ship board officer crew were a lot of talk but offered few solutions to correct and overcome problems. The entertainment staff couldn’t start many of their activities on time because they didn’t have watches. The buffet management staff daily made “sales pitches” how wonderful everything is in the Windjammer market......while at the same time telling you to hurry and get out. Disembarking for tenders required Hour plus long waits. The evening dinners in the main dining room were interrupted nightly with a wait staff member singing. The disembarking procedure was a most painful experience.....utter chaos.

Excuse after excuse

Ovation of the Seas Cruise Review by kirby31098

10 people found this helpful
Trip Details
  • Sail Date: May 2019
  • Destination: Hawaii
  • Cabin Type: Ocean View with Large Balcony
From the time ROyal Caribbean changed the itinerary conveniently 59 days before sailing, to the chaos created in baggage claim at disembarking, the most common words from ships staff was “We apologize”. The ship board staff constantly had to make excuses and apologize for numerous situations they had difficulty dealing with.

AVOID this ship......while the ship itself is marvelous and a great asset, poor management both in Miami and on board make this ship one to avoid.

Guest after guest had unfavorable comments......we just had difficulty grasping why all the problems occurred. The ship board officer crew were a lot of talk but offered few solutions to correct and overcome problems.

The entertainment staff couldn’t start many of their activities on time because they didn’t have watches.

The buffet management staff daily made “sales pitches” how wonderful everything is in the Windjammer market......while at the same time telling you to hurry and get out.

Disembarking for tenders required Hour plus long waits.

The evening dinners in the main dining room were interrupted nightly with a wait staff member singing.

The disembarking procedure was a most painful experience.....utter chaos.
kirby31098’s Full Rating Summary
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