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I was very displeased with the cruise we boarded on April 2 from Singapore to Mumbai. To our dismay upon boarding the ship was old and tired as many of the staff were. When we checked into our room I had to summon housekeeping to change the bathmat as it was frayed and extremely tired as some of the towels.The only saving grace was that the room was a decent size. The food was not first class as its reputation. La Dame was supposed to be their top of the line restaurant which charged $60. pp extra. Definitely not worth it. Stated in their literature is that premium wines are included. This is false as the Chardonnay served was the cheapest reserve of Wente, Morning Fog, when Riva Ranch is only a few dollars more. On several occasions the raspberries at the morning buffet were moldy. The avocado was shockingly served to us when it was overripe and black. Regular yogurt was at the buffet when Greek style was available but we had to ask for it. Why are there items available but not on the menu? This is not what I expected for the money spent. I have sailed on many other high-end ships and this did not measure up. Furthermore, I have received no email regarding my negative comments that I painstakingly wrote before leaving the ship. 4 of our group were so dissatisfied they left the ship after only a few days on board. And to add insult to injury, my travel partner and I had jewelry stolen from our room. When I reported this to the customer relations dept. (Dionel Castillo), the answer was very unsatisfactory. Needless to say, I am not left with a fond memory and doubt that I will return on Silversea as there are many other cruise ships that are a dream like Oceania, Crystal, Viking and Regent who offer much superior service.

You don't always get what you pay for

Silver Shadow Cruise Review by jduvalreynolds

2 people found this helpful
Trip Details
  • Sail Date: April 2019
  • Destination: Asia
  • Cabin Type: Vista Suite
I was very displeased with the cruise we boarded on April 2 from Singapore to Mumbai. To our dismay upon boarding the ship was old and tired as many of the staff were. When we checked into our room I had to summon housekeeping to change the bathmat as it was frayed and extremely tired as some of the towels.The only saving grace was that the room was a decent size. The food was not first class as its reputation. La Dame was supposed to be their top of the line restaurant which charged $60. pp extra. Definitely not worth it. Stated in their literature is that premium wines are included. This is false as the Chardonnay served was the cheapest reserve of Wente, Morning Fog, when Riva Ranch is only a few dollars more. On several occasions the raspberries at the morning buffet were moldy. The avocado was shockingly served to us when it was overripe and black. Regular yogurt was at the buffet when Greek style was available but we had to ask for it. Why are there items available but not on the menu? This is not what I expected for the money spent. I have sailed on many other high-end ships and this did not measure up. Furthermore, I have received no email regarding my negative comments that I painstakingly wrote before leaving the ship. 4 of our group were so dissatisfied they left the ship after only a few days on board.

And to add insult to injury, my travel partner and I had jewelry stolen from our room. When I reported this to the customer relations dept. (Dionel Castillo), the answer was very unsatisfactory. Needless to say, I am not left with a fond memory and doubt that I will return on Silversea as there are many other cruise ships that are a dream like Oceania, Crystal, Viking and Regent who offer much superior service.
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Cabin Review

Vista Suite
Cabin VI 427
The size was nice and big with a large picture window. Walk in closet. Bath. Nice bathrobes.
Deck 7 Suite Cabins