We purchased the fantastica package directly from the MSc website. On that site it states you get 12 free drinks. We didn’t read the fine print wherever that was that says it’s only for earlier sailings. Not sure why it was still on the website then? So we didn’t get any drinks. Also with that package came a free photo. No one tells you that that photo is only available on one night at a certain place. So we also didn’t get our photo. Customer service was terrible. Front dest did nothing. Basically said you have to read the fine print. I asked for a supervisor and they said no! Maybe it’s just a European thing but they don’t give you water or anything to drink at the dining room. You have to buy bottled water every night. Also they give you no information about ports. Our port in France they pushed a 16 euro per person bus ride from the ship to the city. Not telling anyone there is a free bus a block away from the ship that takes you to the same place. We felt like they really nickel and dime you wherever they can. Very disappointed and will never cruise on them again. I have been on carnival, Holland America, and Disney and all of those where much better. If you do cruise on MSc read everything because they will try to get over on you and the front desk will do nothing for you. The only thing from the fantastica package we where able to use was the room service that’s only available in the morning and only included coffee juice cereal and bread. Not much for room service compared to any other cruise I’ve been on. Long lines everywhere. Good luck getting into an elevator without having to push your way past other people. Crew and employees are rude. We had a officer and his family sit down in our dinning section 15 minutes after us. They treated them like royalty. We didn’t see the waiter for 15 minutes while they where getting there drinks apps and meal. It was the weirdest thing id ever seen. Never again on MSc of us.
This ship rattles and shakes like an earthquake whenever pulling into port. So don’t expect to sleep in at all. Even in open calm water it seems to vibrate a lot. Was not pleased.